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Job Description

NW Cary Wellness Center

Part-time, 20hrs week, Variable shifts available.

Monday - Thursday: 4:009m-9:00pm OR

Weekends, Friday: 1:00pm-9:15pm, Saturday: 1:00pm-7:15pm, Sunday: 6:45am-12:15pm

Ensure daily customer contact and interaction while resolving customer satisfaction issues in a timely manner. Responsible for execution of all aspects of membership service with current and prospective members. Greets potential members and give escorted tours of the facility. Present memberships to potential new members, develops and maintain relationships with our members, answer questions and provide resolutions while upholding the highest level of customer care.Responsible for facilitating monthly group member orientations. Maintain an in-depth knowledge of facility operations, gym services, competitors, marketing plans, strategies, programs, and promotions. Maintain membership and sales reports as requested by the Facility Operations Director. Be highly visible in the wellness center while assisting the Facility Operations Director with the day-to-day operations of the facility. Complete daily walkthroughs of the facility, daily and monthly checklists and communicate any issues or concerns appropriately. Assist in managing the fitness equipment and maintenance repairs. Serve as an administrator and positive role model for the Wellness Center.


Bachelor's degree in appropriate discipline. Certified Pool Operator certification within 6 months of hire. American Red Cross Lifeguard Certification within six (6) months of hire. Two (2) years of experience in a fitness, wellness, or customer service related field.


If an Associate's degree: Six (6) years of experience in a fitness, wellness, or customer service related field.


If High School diploma or GED: Ten (10) years of experience in a fitness, wellness, or customer service related field.

Primary Location: Cary, North Carolina, United States


Shift: Variable

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