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DIRECTOR FRONT END OPERATIONS

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Job Description

Director, Front End Operations

Reporting to UNC MC Outpatient Services leadership, the Director will be responsible for ensuring an optimal patient check-in process across approximately 160 outpatient clinics at UNC MC, including primary care, specialty and multi-specialty.He or she will be responsible for oversight of the entirety of the on-site patient registration and check-in process, including responsibility for optimizing the patient experience, improving time of service collections and overseeing technology implementation.


Duties include:

  • Ensure adequate and appropriate training for front desk staff.
  • Ensure staff are aware of POS collections policies and are held accountable for these collections.
  • Responsible for oversight of registration work queues, ensuring timely and appropriate resolution when there are deficiencies.
  • Collaborate with departmental leadership and [Call Center] team to ensure scheduling and intake processes are robust, comprehensive and support optimal patient check-in experience.


Qualifications

Bachelor's degree in related field.

 

If a nurse: Requires licensed to practice as a Registered Nurse in the state of North Carolina.

 

If a Bachelor's degree, Five (5) years of operations experience in a tertiary care setting, including three (3) years of experience in a supervisory position in a related field.

 

If a Master's degree: Three (3) years of professional operations experience in a tertiary care setting with two (2) years in supervisory position in a related field.


Demonstrated understanding of Revenue Cycle process highly preferred.


Primary Location: Chapel Hill, North Carolina, United States

Department: U-80050-OP SVCS OPERATIONS IMPROVEMENT

Shift: Day Job

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