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REFERRAL COORDINATOR - UNC INTERNAL MEDICINE & PEDIATRICS AT NORTH CHATHAM

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Job Description

Job Summary: 

Processes physician, hospital, and outpatient referrals. Responsible for patient scheduling, obtaining insurance authorization, and providing appropriate guidance regarding insurance coverage.

Job Description:
Essential Duties and Responsibilities are as follows. Other duties may be assigned.

  • Maintains compliance with established organizational policies and procedures.
  • Processes physician, hospital, and outpatient referrals. Answers questions and provides clear instructions to enhance patient compliance.
  • Obtains insurance authorization.
  • Provides patient appropriate information and resources regarding insurance coverage and financial responsibilities.
  • Demonstrates effective computer skills, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
  • Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
  • Demonstrates good customer service skills when interacting with patients, families, and visitors.
  • Exhibits effective communication skills and team work.

Qualifications

Education:
High school diploma or GED required.
Bachelor's degree preferred. 

Minimum of one year prior experience working with managed health care plans and medical terminology.

Prefer experience in an outpatient or physician practice.

Primary Location: Chapel Hill, North Carolina, United States

Department: UPN1-20210-UNCPN N CHATHAM PEDS/INTRN MED

Shift: Day Job

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