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Job Description

The Clinical Coordinator for HIV Care Services will collaborate with a multi-disciplinary team to provide comprehensive care services to persons living with HIV who receive care in the UNC ID clinic. The HIV care team includes but is not limited to the clinic admin staff, Medical Director, MDs, APPs, PharmDs, Social workers, Nutritionist, Psychiatrist, Bridge Counselors, Financial Counselors, and others.

1. Coordination of HIV patient care
• Coordinates timely scheduling and evaluation process for new HIV patients to ensure effective use of hospital and clinical resources and to facilitate prompt access to care.
• Facilitates the scheduling of procedures for diagnostic purposes or medical referrals.
• Assists nurses and other staff to assess, plan, implement and evaluate the care of the patient.
• Works closely with team members to ensure consistent access to medications to treat HIV and other opportunistic infections and comorbid conditions.
• Acts as a resource to all levels of faculty, staff, and trainees by incorporating expertise and related experience into the care of the specific patient population.
• Participates in the development and implementation of protocols and standards of care for the patient in collaboration with the multidisciplinary team.
• Be fully knowledgeable of related hospital and clinic policies and procedures.

2. Education
• Educates patients along the continuum to assist understanding of processes and procedures surrounding the course of treatment for the specific patient population.
• Facilitates patient enrollment in MyUNCChart
• Refers patients, partners or families for assistance utilizing health systems and community resources.
• Develops patient education materials or identifies external resources that are appropriate for patient education.
• Educates other students, nurses, CMAs and other multidisciplinary team members about patient care issues to promote positive outcomes for all patients living with HIV.
• Maintains expertise in the area of HIV nursing care through ongoing continuing medical education and training and serve as a subject matter expert

3. Patient Assessment
• Anticipates problems before they occur and implements measures to minimize risk to the patient.
• Assesses patients using a holistic approach, including consideration of biophysical, psychosocial, family support system, self-care, educational as well as the patient's values and beliefs. Accurately assesses subtle changes in patient status.
• Establishes appropriate follow-up assessment periods based on clinical status of the patient.
• Creates trusting environment inclusive of differences and diverse backgrounds.
• Clearly and concisely documents initial and ongoing patient assessments.

4. Medical Case Management
• Provides leadership and specific interventions for high risk HIV patient population utilizing clinical case management skills.
• Plans and organizes care to meet individual patient needs and to ensure appropriate clinical resource utilization per protocols.
• Utilizes protocols to communicate and implement the patient plan of care.
• Demonstrates flexibility to meet patient care needs and advocates for patients as needed.
• Utilizes multidisciplinary colleagues to address individualized patient needs.
• Completes comprehensive individualized patient plans of care and updates as needed.
• Completes required documentation in the electronic medical record and other databases promptly and accurately.
• Meets grant funding objectives for productivity and requirements for documentation and service delivery

5. Quality Improvement
• Actively identifies opportunities for quality improvement or safety concerns
• Supports positive change efforts
• Leads quality improvement projects for the HIV positive clinic population. This includes but is not limited to planning and design, coordination and implementation of data collection, analysis and interpretation of data related to this specific population of patients.
• Champions innovative approaches to improve quality, productivity and efficiency in this area.
• Maintains and implements methods to track research data for entry in database as designated.
• Disseminates results of QI efforts in team meetings and other settings
• Identify and address training needs of nurses and other multi-disciplinary staff members

6. Research
• Works collaboratively with research staff and faculty to identify and enroll appropriate patients in research studies.
• Maintains familiarity with clinical trials currently open for HIV patients.
• Is knowledgeable on clinical trial outcomes and current research as it relates to HIV clinical care for HIV patients.

7. Fiscal Responsibility
• Maximizes billing and minimizes expenditures and waste related to care of patients living with HIV.
• Understands and facilitates meeting objectives of external funding agencies.

8. Communication and Collaboration
• Keeps other medical and community providers informed as appropriate to changes in individual patient care or the population management.
• Uses respectful, clear, courteous and appropriate verbal and nonverbal communication. Communication delivered is efficient, impactful and essential.
• Actively listens and receives feedback openly; provides appropriate feedback to others to improve professional growth.
• Maintains positive work environment.
• Resolves issues or complaints as appropriate and escalates to clinic administration or manager as needed.
• Serves as a community consultant as needed for work collaboratively with agencies that provide care to patients.


Graduation from a state-accredited school of professional nursing. Three (3) years of current nursing experience in the specific area of the patient population. Licensed to practice as a Registered Nurse in the state of North Carolina.

Preferred Qualifications:
  • Experience with management of HIV patients
  • Skills in efficient utilization of EMR to document care plans, phone calls, and in-person visits with patients
  • Quality improvement experience (design and implementation)
  • Strong writing and organizational skills
  • Experience working with diverse patient populations

Primary Location: Chapel Hill, North Carolina, United States


Shift: Day Job

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  • Nursing, Chapel Hill, North Carolina, United StatesRemove