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Job Description


The Care Coordinator provides administrative support for the centralized care management unit. Monitors incoming requests for services, and routes appropriately based on established guidelines. 

Responsibilities include:

  • Assists with patient outreach, care coordination services, and navigation of the health care system.
  • Utilizes population management data and resources to identify at risk patients and facilitate appropriate support and resources. 
  • Provides patient outreach, implements appropriate evidence based guidelines, monitors care plan compliance and removes barriers to success. 
  • Facilitates patient engagement with their medical home, assists with access to and navigation of the health care system. 
  • Appropriately documents interventions in the patient's electronic medical record.
  • Participates in care team meetings, performance improvement and patient satisfaction initiatives. Reports issues and system barriers to efficient and effective care management. 
  • Maintains compliance with organizational polices, procedures and evidence based guidelines.


Education and Experience:

  •  Minimum of twelve months of health care experience, preferably in an ambulatory or acute care setting. 
  • Certified Medical Assistant or Bachelor's Degree in a health related field preferred. 
  •  Special Skills:  Good customer service and communication skills required. Ability to read and interpret clinical information. Ability to effectively present information in one-on-one and small group situations to patients, families and co-workers. Experience with Word, Excel, spreadsheets and data analysis. Prior experience with electronic medical record use highly desired.

Primary Location: Morrisville, North Carolina, United States


Shift: Day Job

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  • Professional- Clinical, Morrisville, North Carolina, United StatesRemove