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Email Job Job ID: INF0033U

Job Description

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies)

Job Description:

This position will be based out of Morrisville, NC.  Travel to other Epic@UNC sites may be required on occasion.  Training experience is a requirement, so be sure to point out any training you have performed in your past positions, even in an operational setting.  Experience with Epic, especially in the area of Radiant Radiology and/or Cupid Cardiology, is preferred. 

1. Designs, develops and delivers all IT training programs and materials to a wide range of customers throughout the organization. Ensures training dependencies and processes across departments are understood by application owner.        

2. Develops training plans, manner of delivery, and instructional methods, including tools, tips, and other ideas promoting user self-reliance. Creates and develops training materials and instructional scripts. Adapts training materials to align with the user’s level of responsibility. Develops short and long-term training schedules ensuring appropriate resources are secured and proper communications are released advertising availability of training.     

3. Conducts training/instruction of computer applications, methods, and processes. Serves in a liaison capacity with the user community on problem solving and improvement to new and existing operational systems. Assesses vendor selection and training needs to identify when training needs are to be coordinated through an outside contractor to provide training.            

4. Documents and maintains existing coursework and documents procedures for newly upgraded and / implemented systems based on user needs and training program requirements in order to achieve high quality service.         

5. Assists with analysis, testing, and selection of courseware design software and training techniques to be used. Contributes to the development of departmental standards, process implementation, and compliance.


Education Requirements:
● Associate's degree in Adult Education, Business Administration, Computer Science or related field (or equivalent combination of education,
training and experience).

Licensure/Certification Requirements:
● No licensure or certification required.

Professional Experience Requirements:
● If an Associate's degree: Two (2) years of experience in the use of or presentation of training courses for the particular software packages
or programming languages.
● If a High School diploma or GED: Six (6) years of experience in the use of or presentation of training courses for the particular software packages or programming languages.
● Extensive experience using Windows 3.1 and Microsoft Office suite.

Knowledge, Skills, and Abilities Requirements:
● Excellent presentation and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage
multiple tasks simultaneously. Highly responsive to internal customers.

Primary Location: Morrisville, North Carolina, United States

Department: U-71330-IT TRAINING USER SUPPORT-127

Shift: Day Job

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  • Information Technology, Morrisville, North Carolina, United StatesRemove