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RN PATIENT SERVICES MANAGER I - UNC MATERNAL FETAL MEDICINE AT REX

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Job Description

The UNC Maternal Fetal Medicine at Rex clinic in Raleigh, NC is seeking an independent, team-oriented, customer service focused Nurse Manager who will be responsible for clinical operations and personnel. At the direction of the Clinical Director for the Off-Campus OB-GYN clinics and in collaboration with the Medical Director for the clinic, the successful candidate will provide direct care for high risk obstetrics patients as well as serve in a supervisory role for the clinical staff while assisting the Clinic Manager with supervision of the administrative personnel.The successful candidate will exhibit flexibility, strong communication and problem-solving skills, and the talent for motivating teams and individuals to accomplish goals.


Management duties include but not limited to: Ensure appropriate care and services are available to patients and families, ensure adequate and appropriate clinic and front desk staffing, perform annual performance reviews, participation in quality and process improvement initiatives, provide and facilitate an environment conducive to staff continuing education needs, address and manage human resources issues and patient complaints/issues, and optimize staff engagement and patient satisfaction, effectively use clinical and financial information to establish and meet budgetary goals, implement strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources, evaluate the impact of strategic fiscal changes on quality outcomes, facilitate relationships with referral practices in collaboration with the Physician Liaison team, monitor EPIC Charge Review work queues on a regular basis in order to correct billing issues in a timely manner and other tasks assigned by the Clinical and Medical Directors.


Clinical duties include direct patient care as follows:coordinating and delivering patient care, triage patient calls for advice, assist with exams and procedures including IUD insertion, perform NST, phlebotomy, patient education, coordinating patient records and follow-up on diagnostic tests and e-visit management of co-managed Diabetic patients.


Supervisory and women's health care experience in gynecology and obstetrics in an ambulatory setting preferred. Prior experience in performing external fetal monitoring is preferred. EPIC experience preferred. This is a full time 40 hour per week position with rotation for early/late clinic coverage as needed.

Qualifications

Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing. Licensed to practice as a Registered Nurse in the state of North Carolina. Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment.

Primary Location: Raleigh, North Carolina, United States

Department: P-31750-UNC MFM AT REX

Shift: Day Job

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  • Nursing Management, Raleigh, North Carolina, United StatesRemove