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Deputy COO Ambulatory - UNC Hospitals

Job ID: 27465
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


The Deputy COO, Ambulatory, UNC Medical Center leads the overall operations of all UNC Hospitals and UNC Faculty Physicians clinic based services across 65 physical locations supporting 154 clinics and over 1.2 million annual visits. 

The Deputy COO, Ambulatory will dually report to both the COO, UNC Faculty Physicians and the COO, UNC Hospitals and will ensure the successful execution of the overall Medical Center ambulatory services strategy. The leader will develop market leading, patient-responsive services that support organizational quality, outcomes, and growth metrics. This position will oversee a combined gross revenue budget of $1.5B and lead a workforce of over 1,600 FTEs. 

The Executive will ensure a seamless patient experience between Faculty Physician Clinics, Hospital Clinics, and Hospital Acute Care services. This leader will develop and implement initiatives that enhance and optimize services as well as monitor those initiatives to improve the quality of services and further augment / streamline current procedures/processes. 


 1. Responsible for adhering to applicable laws and regulations and organizational policies. Ensure that funds are allocated properly to support present needs and future potential. Work closely with the Senior Leadership to, develop short and long term financial plans, ensure that sound financial controls and oversight are in place, set financial priorities to ensure the organization is operating in a manner that effectively supports the needs of core programs and staff. Oversee the day to day operations of the organization and ensure ongoing plans, goals and objectives are in alignment with the strategic plan and the budget. Ensure the delivery of high quality services while managing for current and future growth. Ensure that organizational metrics are defined and embraced by staff in order to meet funding and contractual requirements and implement processes that systematically measure organizational performance. Using business metrics and performance measures, oversee process improvements and promote a culture of continuous quality improvement. Increase efficiencies and consistency throughout the organization by ensuring standardized approaches to services and marketing. Oversee facilities and space to accommodate a growing staff as the organization grows. Create and promote a positive, multicultural work environment that supports the organization's strategy, operations, and data collection needs. Facilitate collaboration across programs and strengthen internal communications with staff at all levels of the organization. Support and motivate the organization's staff. 

2. Leading Change - Acts as a catalyst for organizational change. Influences others to translate vision into action. Brings about strategic change, both within and outside the organization, to meet organizational goals. Establishes an organizational vision and implements it in a continuously changing environment. Is open to change and new information and rapidly adapts to new information, changing conditions, or unexpected obstacles. Deals effectively with pressure and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization. Capitalizes on opportunities and manages risks. Takes a long-term view and builds a shared vision with others. 

3. Leading People - Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Encourages workforce engagement by building a commitment to excellence and by promoting the organization's vision internally and externally. Delegates’ responsibility clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Leads in a deliberate and predictable way and operates with transparency. Treats sensitive or confidential information appropriately. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Manages and resolves conflicts and disagreements in a constructive manner. 

4. Results Driven - Exceeds organizational goals and customer expectations. Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Delivers high-quality services and is committed to continuous improvement. Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions, even when data are limited or solutions produce unfavorable results. Positions the organization for success by identifying new opportunities and builds the organization by developing and improving services. Leads the budgeting process. Uses cost-benefit thinking to set priorities, monitors expenditures in support of programs and policies, and identifies cost-effective approaches. 


Education Requirements:
● Master's Degree in Business Administration, Health Administration, Public Administration or related field.
Licensure/Certification Requirements:
● None required.
Professional Experience Requirements:
●  Requires 12 years of progressively responsible experience, including ten (10) years of management experience. Experience with Academic Medical Centers preferred. Experience with ambulatory services within a multi-entity health system strongly preferred.
Knowledge/Skills/and Abilities Requirements:

  • Understands and applies principles, procedures, requirements, regulations, and policies related to specialized expertise. Extensive experience in managing a highly distributed ambulatory clinical services organization
  • Experience managing strategy, business planning, operations, cost, and resource management while delivering customer service excellence
  • Experience with establishing new sites and facilities, including business plan development
  • Proven ability to work with physicians
  • Politically savvy, with a high tolerance for ambiguity and proven ability to work successfully in a highly matrixed organization
  • Demonstrate ability to work effectively with diverse stakeholders that have a range of experiences and perspectives in a consensus building environment
  • Expert at effectively pivoting between strategic development and tactical development
  • Excellent communication skills, written and oral, with the ability to represent UNCH externally across a wide range of stakeholders

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Director's Office 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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