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Admin Suppt Supervisor-FP PAC operations pay

Job ID: 31840
Location: Chapel Hill, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job

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Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary: This position provides direction and supervision to a large group (ten or more) of clerical employees, including selection, counseling, scheduling, and distributing workload. Employees in this class are considered experts within the area of assignment and provide assistance to both subordinates and other staff. 

This is a State position employed by UNC Health Care System

Responsibilities:

  • Supervise centralized scheduling team and provides back up for all job functions of assigned team members.
  • Review and interpret departmental scheduling metrics and address access concerns
  •  Ensures all staff are properly trained. Provides on-the-job training and identifies broader training needs that may be addressed with formal training for the unit.
  •  Establishes departmental goals and objectives. Develops policies and procedures to accomplish objectives. Communicates new and changes to existing policies and procedures.
  •  Establishes priorities within the unit supervised, establishes work schedules, organizes and directs the flow of work. Adjusts individual assignments to meet the needs of the unit..
  •  Provides input to departmental budget process and monitors to ensure fiscal accountability.May establish work unit operational budget
  •  Resolves work problems utilizing operational, technical, and program knowledge. Serves as primary resource for employees with regard to problems, interpretation and application of policies and procedures
  •  Reviews work of subordinates and productivity reports to ensure that the quality and quantity of work performed meets internally established goals for timeliness and to determine areas for improvement. Suggests and participates in quality improvement initiatives for the work unit and the department.


    Other Information

    Other information:
    Education Requirements:
    ● High School diploma or GED
    Licensure/Certification Requirements:
    ● No licensure or certification required.
    Professional Experience Requirements:
    ● Four (4) years of clerical or administrative experience
    ● If Bachelor's degree, two (2) years of clerical or administrative experience required
    ● If Associate's degree, three (3) years of clerical or administrative experience required
    Knowledge/Skills/and Abilities Requirements:

    • Call center or phone room experience preferred
    • Complex scheduling or OBGYN experience preferred
    • Referral management experience highly valued
    • Bilingual Spanish candidate preferred, but not required


      Job Details

      Legal Employer: STATE

      Entity: UNC Faculty Physicians

      Organization Unit: FP PAC operations pay 

      Work Type: Full Time

      Standard Hours Per Week: 40.00

      Work Schedule: Day Job

      Location of Job: US:NC:Chapel Hill

      Exempt From Overtime: Exempt: No


      This is a State position employed by UNC Health Care System. 

      This is a State position employed by UNC Health Care System.
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      Diversity Statement

      The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

      Equal Employment Opportunity

      UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

      To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

      UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.