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Revenue Cycle Financial Representative - Pre-Registration/Estimate Team

This job posting is no longer active.

Job ID: 29990
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Supports Pre-Registration/Estimate agent lines with incoming calls from patients. Responsible for performing a variety of pre-services tasks and customer service related functions for patients and/or their representatives: includes verifying patient information is current and accurate, creating/reviewing pre-service estimates, and collection of pre-payments.

Responsibilities:

1. Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

2. Actively participates in departmental quality by making a personal effort to reduce individual errors, and making corrections.

3. Reviews/Creates Hospital and Physician estimates from the Epic Patient Estimator.

4. Provides patient with pre-service benefit education, explains the estimate cost, and attempts to secure payment and/or set expectation of payment at time of service.

Other Information

Education Requirements:
● High school diploma or GED.
Professional Experience Requirements:
● Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections).
Knowledge/Skills/and Abilities Requirements:
● Excellent interpersonal, verbal and written communication skills.
● Excellent listening skills, and organizational skills.
● Advanced knowledge of UB-04, HCFA-1500’s and Explanation of Benefits (EOB) interpretation.
● Knowledge of CPT and ICD-9 codes.
● Knowledge of insurance billing, collections and insurance terminology.
● Ability to work in fast pace environment and prioritize and manage multiple tasks.
● Customer Service skills.
● Computer knowledge: MS Word, Excel, and Outlook.


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Pre-Arrival Unit 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No



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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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