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Director of Accessibility

This job posting is no longer active.

Job ID: 32166
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


The Director of Accessibility is responsible for the development, strategy, execution, implementation, and evaluation of a statewide language access program and a statewide ADA accommodations program to reduce disparities in access to quality care. This role reports to the Executive Director of Health Equity, working in close partnership with the System Chief Audit & Compliance Officer, The Director, ensures system-wide collaboration, optimization, and synergy across entire continuum of care by directing, overseeing and evaluating system accessibility for individuals with disabilities and those with Limited English Proficiency (LEP) in compliance with:

  • Title VI of the Civil Rights Act of 1964, Executive Order 13166
  • Title II and Title III of the Americans with Disabilities Act
  • Section 1557 of the Patient Protection and Affordable Care Act
  • Section 504 of the Rehabilitation Act of 1973. 


1. Accommodations & Language Access Program Administration: Works across all UNC Health owned entities and affiliates to ensure patients are provided reasonable accommodations based upon their disability and/or language needs.
2. Leads system-wide Accessibility Workgroup created to review and evaluate system policies and practices related to accessibility; and to identify system priorities and projects related to accessibility.
3. Works closely with entity interpretation and translation teams, ISD, Marketing and Communications, Facilities, Patient Relations, Patient Experience
4. Supervision of staff: Supervises HCS Accessibility Program Managers; Provides support and resources for teammates to problem solve, advise, identify and implement opportunities for improvement to ensure compliance with state, local and federal regulations.
5. Reviews all investigations conducted by Accessibility Program Managers prior to final decisions before sharing with compliance and audit team.
6. Training and Education: Collaborates with Audit, Compliance and Privacy Services’ Regulatory Research Compliance teammates in the development of LMS modules, internet and intranet resources, job aids, tipsheets, training materials, Lunch and Learn and other special training sessions, and other resources as needed. Provides education to clinic and hospital teammates across UNC Health as appropriate.
7. Monitoring: Develops tracking, monitoring and reporting of Accommodation Program activities.
8. Strategic Planning: Interface with all UNC Health entities and effectively communicate strategies, successfully elicit support and provide assistance implementing those strategies.

Other Information

Other information:
Education Requirements:
● Bachelor’s degree required
Licensure/Certification Requirements:
Professional Experience Requirements:
● Seven (7) years of progressively responsible experience in Healthcare Administration, Human Resources, ADA, EEOC, Title VI, Interpretation and Translation Services, Diversity & Inclusion Resources, or any related areas. Five (5) years of management level experience required.
Knowledge/Skills/and Abilities Requirements:
● Work requires strong communication, interpersonal skills, customer service and organizational skills. Must have extensive knowledge of Civil Rights laws and programming. Some statewide travel required.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: UNCHCS Office of Health Equity 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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