Applications Systems Analyst - ISD Ambulatory Services

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).

Summary:
Provides technical support (development, testing, integration and implementation) of applications and interfaces which deliver IT tools and support business functions across the health system.

The System Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain, and support UNC Health applications. 

Duties and Responsibilities include but not limited to: 

• Applies best practices to the management of the information system life cycle. 
• Functions as primary liaison between the practice and support departments/ teams at UNCH; 
• Analyzes customer requirements; researches, designs, acquires, and implements innovative systems. 
• Coordinates and operationalizes simple to complex projects with direction. 
• Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated. 
• Assists in the evaluation and revision of existing information systems. 
• Identifies gaps in efficient workflow adoption at all practice sites of UNCH; 
• Analyzes modify designs, and researches information systems and processes. 
• Responds to end-user requests for issue resolution and works to resolve problems quickly and accurately; 
• Assists with enhancement requests of end users, documentation, and prioritization as well as efforts to reduce the variation of clinical processes throughout practice workflows. 
• Makes oral and written presentations to project teams, management, and other departments. 
• Works with the QI team to design and configure requested clinical templates and/or forms for enabling a more efficient workflow; 

Area of responsibility: Ambulatory Services, Population Health, Virtual Care, Unified Communications, Post-Acute Care, etc. 

Operational Experience: 

• Physician Practice experience - Practice manager/Clinical staff 
• Population Health experience 
• Provider and/or Practice efficiency improvements 
• Provider billing 
• Quality improvement 
• Training 
• Evaluate and Designing workflow enhancements 

Responsibilities:
1. Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives.
2. Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces.
3. Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor-based systems.
4. Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements.
5. Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Two (2) years of IT systems and/or operational experience.
● If an Associate's degree: Six (6) years of IT systems and/or operational experience.
● If a High School diploma or GED: Ten (10) years of IT systems and/or operational experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Ambulatory Services 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.