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HCS Operational Project Manager

Job ID: 34859
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

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Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


The HCS Operational Project Manager is responsible for leading major system-wide operational projects for UNC Health Care with a focus on improving patient communications and scheduling workflows. This position directs and manages project development from beginning to end and ensures the project is completed successfully within the given deadline and budget. The HCS Operational Project Manager defines project scope, goals, and deliverables that support system-wide business goals in collaboration with senior management and stakeholders. The position develops full-scale system-level project plans, financial plans, quality audit follow ups, and associated communications documents. This role will work collaboratively with a variety of entities, administrative individuals, teams, groups or physicians, clinicians and executives to implement these strategies creating a culture of high performance.


1. Confidentiality - Handles confidential information with sensitivity and discretion in accordance with Privacy & Health Care System requirements. 

2. Customer Focus - Creates and maintains a customer focused work environment that attracts and retains high caliber employees. Coaches and mentors employees in such a way as to obtain superior organizational engagement and performance. Monitors and evaluates performance and strives to ensure that all employees are treated fairly with compassion and respect. 

3. HCS Operational Project Management - Responsible for the overall direction, coordination, implementation, execution, control and completion of system-wide projects ensuring consistency with UNC Health Care?s strategy, commitments and goals. Develops project plans, goals, and budgets identifies resources needed, develops schedules and methods for measuring results while maintaining optimum working relationships with all UNCH facilities. 

4. Problem Solving - Analyzes and resolves complex issues, develops policies & procedures that maximize efficiency necessary to carry out co-locations and integrations. Ensure all proper internal controls are in place to safeguard assets of the system and satisfy internal and external regulatory requirements. Develops and monitors operating and capital budget. 

5. Process Improvement - Works with peers to identify and analyze opportunities for improvement. Implements processes to identify, implement, and ensure standardization decisions occur with minimal disruption to patient care or administrative activities and creating win-win solutions. 

Education Requirements:

  • Bachelor’s degree in an appropriate discipline. 

Licensure/Certification Requirements: 

  • No licensure or certification required. 

Professional Experience Requirements: 

  • Five (5) years of project management experience of which 2 years of experience must be in a supervisory, management or leadership role. 

Knowledge/Skills/and Abilities Requirements:

  •  Accountability Ability to bring project to successful completion on time and within budget through political sensitivity. 

Job Details 

Legal Employer: NCHEALTH 

Entity: Shared Services Organization 

Unit: Care Access - Support 

Work Type: Full Time 

Standard Hours Per Week: 40.00 

Work Schedule: Day Job Location of 

Job: US:NC:Morrisville 

Exempt From Overtime: Exempt: Yes 

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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