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Applications Systems Analyst Senior - Digital Health and Innovation

This job posting is no longer active.

Job ID: 30288
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).

UNC Health is transforming health care with new tools such as Salesforce that will revolutionize the patient experience. Be part of the team that is leading the development and management of this platform working across internal/external teams to identify and implement unique use cases.

Key Responsibilities include: 

  • Driving the innovative use of Salesforce (Marketing Cloud / Health Cloud) as a productivity tool and business platform working cross-functionally with other ISD departments as well as other UNC Health departments to identify new use cases. 
  • Partner with stakeholder leaders to create effective Salesforce solutions along with technical and functional support to users of Salesforce. 
  • Integrate Salesforce with other applications, as well as test and maintain those integrations. 
  • Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications. 
  • Interfacing with end users to understand feature requirements 
  • Perform day-to-day administration, configuration, and troubleshooting of our Salesforce environment (CRM – Marketing Cloud, PRM – Health Cloud). 
  • Create and manage users; maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security). 
  • Create, modify, and update Reports, Dashboards, objects, fields, etc. for all business stakeholders. 
  • Log and track system problems from identification through resolution. 
  • Reform, upgrade, and complete system maintenance. • Manage process builders, flows, and workflow rules. 
  • Maintain a clean Salesforce database. 
  • Creating documentation, maintaining standardization and looking for ways to continuously improve processes & procedures. 


Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
● If an Associate's degree: Eight (8) years of IT systems and/or related operational experience.
● If a High School diploma or GED: Twelve (12) years of IT systems and/or related operational experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Business and Revenue Cycle 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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