Care Manager (MSW) - Pediatric Clinics

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

UNC Health Department of Care Management is accepting applications for a full-time pediatric Social Worker to support UNC’s Pediatric Specialty Clinics. This outpatient position includes working with experienced and dedicated multidisciplinary care teams, including Neurology, Genetics, Endocrine and others, in multiple hospital-based Specialty Clinics serving pediatric patients. The LCSW will be part of a broader team of clinical social workers in the Care Management Department who work in UNC’s hospital-based Specialty Clinics.

The social worker provides compassionate care to patients and families who have complex social, emotional, environmental and mental health needs that prevent them from addressing their healthcare needs. The clinical social worker provides care management support for patients in the ambulatory setting and collaborates with inpatient care managers and social workers, as well as community providers, to provide continuity of psychosocial support for patients receiving care in the Pediatric Specialty Clinics.

Creativity, flexibility, initiative, excellent time management, communication and organizational skills are required in this fast paced environment. The successful candidate will work Monday through Friday, 8:30-5:00pm with some late hours as needed. Preferred candidates will be fully licensed with an LCSW and have experience working with the pediatric population or medical social work. This position is primarily based out of the Carolina Point 2 building and the Medical Center in Chapel Hill.

Job Summary:

Responsible for patient outreach and care coordination in the ambulatory practice setting. Identifies barriers to care plan compliance and provides appropriate education and resources. Works collaboratively with the care team to achieve high quality, low cost outcomes for patient populations. Consistently achieves established productivity targets.

Description of Job Responsibilities:

1. Provides care management services in the ambulatory practice setting. Works collaboratively with other care team members to develop and support the patient's care plan.

2. Utilizes motivational interviewing to identify barriers and facilitate care plan compliance. Serves as a patient advocate, supporting shared decision-making and the use of decision aids.
3. Educates patients and families on a variety of topics including how to access medical home services, establish self-management goals, and navigate the health care system.
4. Identifies, coordinates and helps to align patient care and community resources to facilitate patient care transitions and prevent hospital readmissions and Emergency Department visits.
5. Provides psychotherapy for mental, emotional, addictive, behavioral, or developmental disorders and conditions within the scope of practice for a LCSW.
6. Reviews and monitors patient outcomes, recommends changes in care plan and implements population management interventions.
7. Appropriately documents consults and interventions in the patient's electronic medical record.
8. Consistently achieves established productivity targets.
9. Appropriately documents consults and interventions in the patient's electronic medical record.
10. Actively participates in meetings, problem solving, goal setting, quality improvement and patient satisfaction initiatives.
11. Maintains compliance with organizational policies and procedures and evidenced based guidelines.

Education Requirements:

Master's in Social Work.

Licensure/Certification Requirements:

LCSW required.

Professional Experience Requirements:

Three (3) years of broad clinical experience in the acute care setting caring for patients with complex medical conditions required. Experience in case management, utilization review, quality management preferred.

Knowledge, Skills, and Abilities Requirements:

Excellent interpersonal skills and communication capabilities. Knowledge of care management and quality improvement principles. Possess appropriate analytical skills to independently problem solve and make decisions. Possess computer skills at a level sufficient to effectively and efficiently use computer applications common to a Patient Centered Medical Home practice.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Care Mgmt OP Social Wrkrs 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC: Chapel Hill

Exempt From Overtime: Exempt: Yes