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Administrative Associate - Patient Accounting

Job ID: 36363
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Administrative Associate position will support incoming physician and hospital correspondence for UNC Health Care and will report to Patient Financial Services in the Document Management and Scanning/Indexing area.

Responsibilities include:
Researching and sorting checks for deposit, entering credit card transactions, opening and sorting incoming correspondence, researching correspondence for accurate account numbers, prepping and scanning correspondence into imaging system, and indexing those documents into the imaging system. This is a high volume work area with large amounts of paper correspondence items that require timely review and handling.

Other Information

Education Requirements:
● High School diploma or GED
Professional Experience Requirements:
● If High School Diploma, one (1) year of clerical or administrative experience is required
● If Bachelor's degree, no years of experience is required
● If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
Customer focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system. Coachability: Receptive to feedback, willing to learn and embraces continuous improvement. Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Accounting 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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