Director Operations - SOM Med Admin

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary:

The Department of Medicine seeks a Director of Operations to lead the development, implementation and ongoing management of initiatives across the 12 clinical divisions of the department. The Director will work closely with the Vice Chair and all division directors, and must demonstrate strong knowledge of clinical operations, financial management, strategic planning, academic missions. They will be responsible for overseeing multiple, simultaneous initiatives, and ensure consistency and alignment with UNC Health's overall strategy and goals. Hybrid Position. Please submit cover letter and resume with application. 

Description of Job Responsibilities:

1. Lead regular communication and collaboration amongst providers, managers, system stakeholders and UNC health/ School of Medicine leaders to achieve desired outcomes. 
2. Support teammates and faculty by identifying resources and removing barriers in order to achieve organizational goals. Provide senior leadership as necessary to assure positive results.
3. Develop departmental all funds budgets and coordination of provider compensation plans. Actively participate in oversight of data reporting and analytics to ensure accuracy of information shared and to allow for ongoing monitoring and improvement of organizational performance. 
4. Work closely with Legal and Compliance to assure system and entity policies are widely understood and upheld. 
5. Collaborate with HR, departmental leadership and division leadership in order to recruit, successfully onboard and retain needed providers. 
6. Hire, develop, train and evaluate university and healthcare employees in order to develop high performing and diverse teams, with particular emphasis on onboarding and mentoring administrative leaders. 
7. Utilize KPI, dashboards and other data specific to experience, finance, HR and quality in order to lead performance improvement efforts. 
8. Participate in planning with Business Development, departmental leadership. Managed multiple initiatives across the department and in partnership with SOM and hospital leaders. 
9. Meet regularly with partners in clinical, research and educational areas to coordinate roll out of quality initiatives, patient safety protocols and clinical improvement pilots. 
10. Leading People: leads people toward meeting the organizations’ vision, mission and goals. Nimbly navigates between the University and its School of Medicine and UNC Health. Able to lead and participate in teams, enhancing engagement 
11. Collaborates with revenue cycle and FP finance to identify opportunities, and to develop plans to remedy variances. Carefully outlines financial components for recruitment, retention and ongoing operations. 
12. Consistently works with leadership to establish meaningful goals of departmental performance. Recognizes opportunities for increases in productivity, cost savings and revenue generation. Takes action to ensure compliance. 
13. Develops and implements streamlined processes across multiple complex divisions top improve level of service and gain efficiencies Provides for ongoing evaluation of performance, course corrects, and reports on results. 

Education Requirements: 

• Bachelor's Degree in a related field. 

Professional Experience Requirements: 

• A minimum of five (5) years of experience in practice operations, finance and/or clinical operations management. 

Knowledge, Skills, and Abilities Requirements: 

Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to perform high level statistical analysis and be able to determine best sources and metrics for ongoing measurement to validate improvement. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong interpersonal skills with the ability to influence, direct, and coach diverse groups. 

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: SOM Med Admin 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System.