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Service Coordinator - Advanced Care at Home - Rapid Response

Job ID: 38738
Location: Chapel Hill, NC
Facility/Division: Support Operations
Status: Full Time
Shift: Variable

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Service Coordinator (Administrative Coordinator) is an integral member of the Advanced Care at Home team, ensuring that operations run smoothly by providing administrative and logistical support to the multidisciplinary clinical team and to deliver high quality patient care while providing hospital level services in patients’ homes. The ideal candidate must be self- motivated, mature, and responsible with excellent organizational, verbal and written communication skills. Strong computer skills are required. You must be able to work independently within a dynamic team environment. We are looking for creative individuals who are, first and foremost, patient centered and can thrive in a fast-paced, rapidly changing, high- profile environment.


  • Communicate and build collegial relationships with clinical staff, multidisciplinary colleagues, patients and clients 
  • Collect and organize patient data 
  • Key resource support for Rapid Response Network incorporating support of data analytics/reporting and service level agreements. 
  • Maintain records and databases including record set-up and maintenance 
  • Upload paperwork to patient record including insurance information 
  • Coordinate and schedule home visits, equipment delivery, and lab tests with community partners and vendors from order to service fulfillment 
  • Diligently follow-up on administrative tasks and communicate updates to the team in an efficient and reliable manner 
  • Manage complex and multidisciplinary real-time scheduling needs of a diverse patient population 
  • Maintain supplies and documentation, as needed, to support the unique Acute Care at Home care delivery model 
  • Collaborate with leadership to develop and implement new processes and systems, with potential to train and orient new staff 
  • Perform other administrative support duties as required 


  • Independent problem-solving skills 
  • Excellent organizational skills with attention to detail 
  • High level of service deliverability including multi-tasking, ability to prioritize work and meet deadlines and adapt to a dynamic environment Strong written and verbal communication skills 
  • Excellent customer service skills, including the ability to manage and triage complex telephone calls 
  • Ability to demonstrate respect and professionalism for patients’ rights and individual needs, including demonstrated ability to maintain HIPAA compliance and other confidentiality
  • Comfortable working with a diverse patient population and multidisciplinary team, including nursing, physicians, and ancillary service providers such as PT, OT, skilled nursing, etc.
  • Computer literacy, including command of Microsoft word, PowerPoint and Excel with ability to learn new software as needed 
  • Analytical skills and ability to resolve technical problems if needed Ability to work independently and as a team player 
  • Ability to maintain a positive attitude and uphold the Acute Care at Home culture 

Education Requirements:

  • High School diploma or GED
Professional Experience Requirements:
  • Three (3) years of clerical or administrative experience.
  • If Bachelor's degree, one (1) year of clerical or administrative experience.
  • If Associate's degree, two (2) years of clerical or administrative experience.

Job Details

Legal Employer: NCHEALTH

Entity: Support Operations

Organization Unit: Adv Care at Home - Rapid Resp 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. 

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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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