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RN Patient Services Manager I - UNC Interventional Radiology Prep and Recovery

Job ID: 39451
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

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Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The department of Vascular Interventional Radiology is seeking a team-driven, detail-oriented, and customer service-focused leader for busy prep/recovery department. Collaborating with department leadership, the PSMI will provide day-to-day staff supervision and support, oversee daily flow, and provide patient care in VIR and PRU. 

The PSMI will share in administrative responsibilities, customer service, and implementation of policies and procedures for the department. Successful candidate will exhibit flexibility, strong communication skills, and the ability to multi-task daily. Management responsibilities include but are not limited to: ensure appropriate care and services are available to patients and families, ensure appropriate staffing and call coverage, shared responsibility for annual performance reviews, participation in quality and process improvement initiatives, provide real-time support to department staff, provide customer service support including service recovery, and optimize staff engagement and patient satisfaction. 

Clinical duties include but are not limited to: working in both PRU and VIR in team lead and float roles, and providing staff training as needed. 

This position is full time, 40 hours per week, Monday-Friday dayshift with rotating evening coverage. Supervisory and procedural experience is preferred. ACLS required upon hire. Relevant specialty certification required within 6 months of hire.

Summary:
This position is responsible for: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, supervision of nursing staff, HUC staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.


Responsibilities:
1. Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
2. Human Resource Services - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
3. Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
4. Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exeeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified acreditating bodies. Standards of practice will reflect integration of current scientific evidence.
5. Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfacation results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particulary for vulnerable or at risk populations.
6. Quality Improvement- Leads and participated in quality improvement initiatives that focus on identified patient safety or quality of care deficits
7. Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.


Other Information

Other information:
Education Requirements:
● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
● Licensed to practice as a Registered Nurse in the state of North Carolina.
Professional Experience Requirements:
● Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: VIR Prep/Recovery-Main 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No


This is a State position employed by UNC Health Care System. 

This is a State position employed by UNC Health Care System.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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