AVP Operations Outpatient - UNC Faculty Physicians

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The UNC Faculty Physicians (FP) Associate Vice President of Operations (Outpatient) will assist the UNC Faculty Physicians Vice President of Operations in the strategic leadership and operations of outpatient services at UNC Medical Center. This position works closely with hospital and Faculty Physician leadership to set the strategic direction of outpatient services at UNC Medical Center, establishes annual performance goals and priorities, and monitor and manage results of individual practices and service lines. The role will be a member of the Medical Center’s leadership team, providing interface between hospital senior executives and outpatient leaders. This position reports to the UNC FP Vice President of Operations responsible for UNC FP outpatient services. This position will work closely with UNC FP Physician leadership, including clinical department Chairs. 

Responsibilities:

• Outpatient Leadership- Coordinating with the VP of Operations and the COO of UNC FP, this role will establish and monitor outpatient goals and metrics to ensure alignment of Medical Center operations with UNC Health Care System goals and to ensure optimal and consistent patient experience in all UNC Medical Center FP outpatient practices. The position will have responsibility for patient satisfaction, employee satisfaction, patient safety, and financial performance for a large group of outpatient practices. In addition, the role will have matrix authority with other senior outpatient leaders for all UNC Medical Center outpatient practices.
• Leading Change- The positon will act as a catalyst for organizational change across outpatient areas and as a key liaison between UNC FP outpatient areas and other functional areas of the Medical Center (inpatient units, procedural areas, emergency department). Demands of population health and increased patient expectations around access to and quality of outpatient services require development of a culture of change and ongoing improvement in outpatient operations. The positon will be responsible, along with other senior outpatient leaders, for creating that culture of change and improvement and managing numerous initiatives simultaneously. 
• Leading People- Leads people toward meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Encourages workforce engagement by building a commitment to excellence and promoting the organization’s vision internally and externally. Delegates responsibility, clarifies expectations, and holds others accountable for achieving results related to their area of responsibility. Leads in a deliberate and predictable way and operates with transparency. 
• Results Driven- Exceeds organizational goals and customer expectations. Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Holds self and others accountable for measurable high-quality, timely, and cost effective results. Delivers high-quality services and is committed to continuous improvement. Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions, even when data are limited or solutions produce unfavorable results. Positions the organization for success by identifying new opportunities and builds the organization by developing and improving services. 

Qualifications

Education Requirements:
● Requires Bachelor’s degree. Master’s degree strongly preferred.
Licensure/Certification Requirements:
● No licensure or certification required. Registered Nursing License in the state of North Carolina preferred.
Professional Experience Requirements:
● Requires 10 years of progressively responsible experience and 7 years of management experience. Nursing leadership experience preferred but not required.
Knowledge/Skills/and Abilities Requirements:
● Ability to communicate ideas and solutions in a clear, concise manner. Identifies problem areas and skill gaps proactively and addresses them appropriately. Excellent project management and change management skills for designing and implementing high priority department initiatives in a complex environment.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNCFP Operations 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System.