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Supervisor Patient Accounts - UNCHCS HomeCare Admin

Job ID: 37624
Location: Durham, NC
Facility/Division: UNC REX Healthcare
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Works in collaboration with assigned unit or department to ensure work is accomplished timely and effectively. Partner with other colleagues outside of assigned area as needed for professional resources.

1. Maintains an environment of safety for patients, self and others.
2. Identifies and reports issues causing customer concern. Contributes ideas and participates in focus groups for quality improvements and improved throughput of accounts.
3. Assists PFS manager in the he design, coordination, and implementation of policies and procedures relative to specific team standards and goals.
4. Monitors work environment and initiates efforts to ensure general colleague satisfaction. Conducts daily and weekly meetings to review issues and keep staff involved with PFS and Healthcare's goals. Coordinates team time off requests to ensure adequate staffing ratios.
5. Coaches, counsels, and appraises staff regarding performance and/or disciplinary matters according to Healthcare policy.
6. Maintains accounts receivable within acceptable levels by ensuring appropriate use of any and all related coding.
7. Specialty reporting required for assigned system(s) for tracking and trending purposes. Keeps management informed of trends that may impact cash flow. Performs daily and monthly close procedures in assigned system(s).
8. Investigates edit errors and denials resulting from systems to identify and resolve coding problems.
9. Maintains internal controls to ensure customer satisfaction while optimizing cash flow and decreasing accounts receivable.
10. Prepares reports and performs analysis to determine problem areas with reference to specific issues. Conducts training and implements workflow efficiencies.
11. Supports immediate management position through cross training and vacancy coverage.
12. Works in conjunction with the Information Technology Business Analyst and PFS departmental management to resolve system problems, modify tables, define reports, etc.
13. Provides system support for the staff by determining if a problem is procedural or system related.
14. Coordinates and oversees the operational activities of Patient Financial Services.
15. Develops short-term and long-term goals for the staff and creates effective monitoring processes to ensure goals are achieved. Develops policies and procedures to enforce corporate compliance regulations.
16. Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies.
17. Develops and conducts training sessions covering specified areas such as with new employee orientation, on-the-job training, use of computers and software, public relations, and refresher training. Ensures the collections process and preparation of patient statements. Acts as a liaison for the Extended Business Offices by providing educational training and being a contact person to resolve issues and audit workflow. Determines appropriate values to be placed in the master files and maintains updates to the system.

Other Information

Other information:
Education Requirements:
● Bachelor's degree
● If an Associate's degree: 9 years of experience.
● If High School diploma or GED: 13 years of experience.
Licensure/Certification Requirements:
Professional Experience Requirements:
● Five (5) years related experience and/or training
Knowledge/Skills/and Abilities Requirements:
● Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Computer Skills: Ability to use hospital and medical claims processing software. Working knowledge of Microsoft Office Applications. Proficient keyboarding skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: UNCHCS HomeCare Admin 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Durham

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. 

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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