HCS Desktop Support Specialist Senior - ISD End User Support

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Provides senior level expertise and guidance in the installation, configuration, management and support of all desktops, portable computers and related peripherals over a multi-platform network. Ensures end-users? productivity by providing problem solution. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.

Responsibilities:
1. Ensures network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
2. Evaluates products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications and provides recommendations for new equipment.
3. Installs and configures hardware and standard software applications, as well as assists customers and ISD team on complex resolutions.
4. Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
5. Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.
6. Serves as subject matter expert for leading the support of system operations including network optimization, planning, design, and engineering for complex projects or high level assignments within the health system?s desktop computing environment. . Assists customers and team members in solving problems and offers suggestions for hardware/software upgrades.

Other Information

Other information:
Education Requirements:
● Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If an Associate's degree: Three (3) years of experience in data processing and hardware/software support.
● If a High School diploma or GED: Seven (7) years of experience in data processing and hardware/software support.
Knowledge/Skills/and Abilities Requirements:
● Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD End User Support 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Holly Springs

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.