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Job ID: 40786
Location: Lenoir, NC
Facility/Division: Caldwell Memorial Hospital
Status: Per Diem
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.
Description of Job Responsibilities
Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.
High School diploma or GED Professional
Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience
Legal Employer: NCHEALTH
Entity: Caldwell Memorial Hospital
Organization Unit: Telephone and Comm
Work Type: Per Diem
Standard Hours Per Week: 16.00
Work Schedule: Variable
Location of Job: US:NC:Lenoir
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.