Business Intelligence Analyst (Tableau Developer) - Network Development & Customer Experience

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary:

UNC Health is built on our Carolina Care philosophy and empathy for our patients. We also strive to ensure that obtaining access to and navigating our health system should be consistent, easy, intuitive and timely. Join us in placing UNC Health on a trajectory to be an industry leader in Customer Experience. The Business Intelligence Analyst (BIA) provides insight-driven analyses that enhance decision-making for our UNC Health Customer Experience strategy and initiative implementation. Day-to-day work will focus on understanding and improving access and on developing metrics and tools to evaluate progress. The BIA is an analytics professional who leads reporting and data visualization development in partnership with stakeholders and analytics teams. The BIA has proficiency in SQL and data visualization (Tableau, etc.), and will be empowered to use their creativity to innovate and solve problems driving change across the system. The BIA has experience in gathering stakeholder requirements and presentation skills. The primary responsibilities for the BIA include building dashboards, reports, and trusted analytics content that is consumed by other analysts or stakeholders. The BIA will have access to a system-wide analytics community collaborative for peer-to-peer support and training. Outputs should be able to be scaled, repeated and replicated. 

Description of Job Responsibilities:

• Communication and relationships - The BIA acts a key Business Intelligence & Analytics liaison between hospital leadership, physician leadership, other clinical leaders, ISD and other stakeholders. They support departmental and organizational priorities. They serve as a guide of the organization's business intelligence priorities to internal constituents through formal and informal communications, including opportunities to present information to stakeholders across the system. The BIA develops concise, insightful, and politically savvy communications. These are often in PowerPoint, but also in email and verbally via committee meetings, staff meetings, and working sessions. 
• Dashboard and scorecard development - The BIA develops effective key performance indicators, management dashboards and balanced scorecards that provide enhanced insight and improve organizational decision-making. 
• Healthcare analytics - The BIA provides healthcare analytics support (e.g., predictive analytics, statistical analysis, data and text mining, data validation, prescriptive analysis) to generate insights that can be transformed into action and include a broad set of tools, processes, technologies, and stakeholders for collecting, integrating, accessing, and analyzing information. There may be fulfillment expectations of reporting and analytics requests. 
• Project management -The BIA provides effective project management to clearly define projects, develop project plans, and develop analytics to inform teams and guide prioritization. 

Other Information

Other information:
Education Requirements:

• Bachelor’s degree in an appropriate discipline.

• If Bachelor's degree in general field, requires three (3) years of experience
• If Bachelor’s Degree in a STEM field (i.e. Engineering, Math, Computer Science, Analytics, etc.), requires one (1) year of experience
• If Master's degree, requires one (1) year of experience
• If Associate's degree, requires nine (9) years of experience
• If High School degree, requires eleven (11) years of experience

• SQL and Data Viz software fundamentals 
• Limited proficiency of optimizing reusable data sources for visualization and analytics 
• Stakeholder requirements gathering and presentation skills preferred 
• Data Governance Stewardship role commitments expected 
• Fulfillment expectations of MySupport reporting & analytics single intake requests 
• Lead stakeholder groups and analytics teams 

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Ntwrk Dvlp and Cust Experience 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.