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Supervisor Population Health Clinical Services

Job ID: 47066
Location: Morrisville, NC
Facility/Division: UNC Physicians Network
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

UNC Health Alliance is UNC Health’s statewide clinically integrated network and population health services organization. The mission of this team is to transform healthcare delivery on behalf of more than 7,200 providers by offering patient-centered solutions to populations covered under alternative payment models. Joining this team means you will work closely with providers, practices, payers, business leaders, and community partners to improve the quality and accessibility of care while lowering the cost of care for patients, payers, and businesses. We are a growing team looking for top talent to help us with creative solutions that improve patient care and help make healthcare more affordable. Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. 

Summary: 

Responsible for supervision of a multidisciplinary care team inclusive of RN, LCSW, RD/CDCES members, including oversight of day-to-day care coordination services, participation in hiring and training of qualified staff, and involvement in the annual performance evaluation process. Identifies and addresses barriers to care and efficient workflows. Develops collaborative relationships with the care team to facilitate improved patient outcomes. 

Responsibilities: 

1. Maintains an environment of safety for patients, staff, self and others. 

2. Supervises and coordinates clinical services delivered by RN, LCSW, and RD/CDCES team members. 

3. Establishes efficient workflows and addresses barriers to implementation. 

4. Promotes an environment of patient and staff advocacy, supports shared decision making, and the use of decision aids where applicable through a leadership lens. 

5. Utilizes population management data and resources to identify at risk patients, provide education and remove barriers to achieve program initiatives and goals. 

6. Monitors outcomes and works collaboratively with the team to optimize population health services. 

7. Facilitates training of multidisciplinary care management staff on a variety of topics, including comprehensive assessment, disease prevention and health maintenance, establishing self-management goals, and navigating the health care system.

8. Responsible for enforcing productivity and quality targets of frontline team members. 

9. Establishes appropriate standards for documentation in the patient's electronic medical record, monitors compliance and provides feedback and training. 

10. Actively participates in meetings, problem solving, goal setting, performance improvement, and patient engagement. Ensures compliance with organizational policies, procedures and evidenced based guidelines. 

11. Participates in annual performance evaluation to support employee performance feedback 



Other Information

Other information:
Education Requirements:
● Requires Bachelor's degree
Licensure/Certification Requirements:
● Appropriate licensure for field of study
Professional Experience Requirements:
● Requires three (3) years of clinical experience in an acute care or ambulatory setting caring for patients with complex medical conditions required. Experience leading or participating on a multidisciplinary team required. Experience in care management, utilization review, quality management preferred.  LCSW Preferred.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: UNC Physicians Network

Organization Unit: Pop Health-UNCPN Care Mgmt 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. 


Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

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