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Director Food Services

Job ID: 47109
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

UNC Health is a large, academic medical center-based integrated delivery system comprised of fourteen hospitals, multiple ambulatory clinics and diagnostic and treatment centers throughout North Carolina.  The Director of Food Services oversees the following areas: (i) Food Production at UNC Hospitals Medical Center, UNC Hospitals Hillsborough Hospital, Wakebrook Hospital, and Chatham Hospital (Triangle West Region), (ii) Patient Food Services at Ambulatory Care Center, Hillsborough Hospital, Wakebrook Hospital, and Chatham Hospital, (iii) Retail Operations affiliated with UNC Hospitals listed across 13 locations, (iv) Triangle West Region Food Commissary at Morrisville Campus.

This role has strategic, financial, and operational oversight of food service operations across the four campuses in the UNC Health Triangle West Region.  The position reports to UNC Hospitals’ Vice President of Operations for Professional and Support Services.  Responsibilities include strategic direction and planning, operational program planning and evaluation, day-to-day oversight of departmental functions, integration of programmatic elements and metrics across the Region and serves as the food services content expert and liaison with other entity, regional, and system nutrition and food service operational leaders.

Responsibilities:
1. Leading People - Leads people toward meeting the organization's vision, mission, and goals. Provides an
inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports
constructive resolution of conflicts. Treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives.

2. Leading Change - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and
commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.

3. Results Driven - Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.
4. Financial Stewardship- Develops and submits budgetary requests on or before stated deadlines. Monitors and analyzes budgetary trends. Implements strategies to increase revenue/decrease costs and cost-effectively manage personnel, supply and equipment resources. Makes necessary adjustments to ensure goals are achieved and/or meet budget projections.

5. Human Resource Stewardship/Management- Effectively recruits, selects, hires, coaches, and uses appropriate corrective actions with staff in accordance with UNC HCS policies and procedures. Creates an environment conducive to retaining staff. Provides staff with accurate annual performance feedback and the opportunity to set developmental goals. Conducts and documents regularly recurring staff meetings at which pertinent information such as policy and procedure changes are communicated. Encourages staff to celebrate successes, express concerns and identity opportunities for improvements. Implements strategies to improve employee satisfaction inclusive of strategies to involve employees in decision making.

6. Professional Development- Maintains familiarity with standards of appropriate discipline/professional work group. Seeks opportunities for professional growth. Attends required orientation prior to initiation of new systems. Participates in appropriate educational opportunities.

7. Provides Quality Services- Apply Lean concepts and tools to promote ownership of operational performance and reinforce continual improvement efforts. Identifies key customers and needs. Delivers safe, effective services. Analyzes sentinel events and errors and develops and implements strategies to address the conditions that contributed to these situations. Monitors unit(s) performance and ensures scores are showing improvement. Maintains accountability for annual competency assessment of staff. Maintains a high level of customer satisfaction.

8. Regulatory/Accreditation- Maintains familiarity with applicable rules, regulations, and accreditation issues. Ensures work unit is in compliance with applicable rules, regulations, and accreditation issues. Participates in activities designed to monitor and improve compliance.


Other Information

Education Requirements:
● Bachelor's degree required.
Licensure/Certification Requirements:
● None required.
Professional Experience Requirements:
● Ten (10) years of relevant work experience in a supervisory or managerial capacity
Knowledge/Skills/and Abilities Requirements:
● Understands and applies principles, procedures, requirements, regulations, and policies related to specialized expertise.


Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: NFS Senior Staff 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes


This is a State position employed by UNC Health Care System. 


Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

This is a State position employed by UNC Health Care System.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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