Infusion Clinical Manager

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Clinical Manager for Infusion Services has overall accountability for the leadership, strategic direction, and overall accountability for the Offsite Infusion Services, a service of UNC Hospitals. The Infusion Services Clinical Manager develops, implements, and maintains fiscally responsible operations that support day-to-day safe practices within the medication use process and serves as a point of contact for pharmacists and technicians to report workplace feedback. The Clinical Manager oversees strategic planning and innovation to meet institutional, departmental, patient care, and regulatory needs including capital and operating budgets for individual cost centers while ensuring compliance with Federal and State Laws and Regulations pertaining to OSHA, Joint Commission, and policies and procedures set forth by the Department and the NC Board of Pharmacy. 

The Clinical Manager participates in the educational and research endeavors of the Department of Pharmacy and providing comprehensive pharmaceutical care on an as needed basis. The Clinical Manager acts independently to address, mediate, and resolve issues within the infusion centers and staffs within the infusion centers twice a month to be the expert on all operational components. This position leads and nurtures individual team members to meet performance and behavioral expectations. The Clinical Manager of Infusion Services will exercise leadership responsibility in order to meet the needs of patients, physicians, and staff in a manner consistent with UNC Health Care System’s values, mission, and core standards of behavior.

Pharmacy Department Overview:

The UNC Medical Center Department of Pharmacy is a dynamic, integral, and critical part of patient care provided by UNC Health. Our mission is to improve the health & well-being of North Carolinians & others whom we serve through an alignment of pharmacy practice, education, research, & leadership. UNC’s Department of Pharmacy has more than 400 dedicated employees with focused attention on providing the highest level of patient care. For the past ten years, our innovative approach to pharmacy practice has been awarded numerous ASHP Best Practice in Health-System Pharmacy Awards. This commitment extends to our patients and community encompassing service, teaching, and research to optimize medication–related outcomes.

The Department is highly integrated with the University of North Carolina Eshelman School of Pharmacy located on the UNC Chapel Hill campus. UNC Hospitals and Clinics acts as a major clinical and administrative training site for pharmacy students. In addition, the Department of Pharmacy has 39 pharmacy residents in a variety of general and specialty training environments.

Infusion Services Overview:

Offsite Infusion Services have expanded over the past five years. The UNC Hospitals Therapeutic Infusion Center at Eastowne in Chapel Hill, NC, and the UNC Hospitals Therapeutic Infusion Center at Pittsboro located in Pittsboro, NC, both serve non-Oncology infusion patients. Patients are referred in from a number of provider clinics including Rheumatology, Neurology, Dermatology, Allergy, GI, Geriatrics, and other disease states. In order to have an integrated Oncology network across the health system, the McCreary Cancer Center in Lenoir, NC, converted to a UNC Hospitals-based clinic in May 2015. In 2022, The McCreary Cancer Center at Rivercrest opened as a satellite campus in Granite Falls, NC. In May 2018, the UNC Rockingham Cancer Center in Eden, NC also converted to a UNC Hospitals-based clinic.

 The practices in these facilities operate in alignment with the hazardous, chemotherapy, and sterile products policies at UNC Hospitals. Each facility has completed successful cleanroom renovations to comply with USP 797 and 800 guidelines. Sites may also be involved in investigational drug trials with the infusion pharmacy serving as an IDS satellite.

The Department is seeking a dynamic leader that will help further develop, implement, and maintain a high quality operational pharmacy model that aligns with the services offered at UNC Hospitals.

Reporting Relationships:

The Pharmacy Clinical Manager for Infusion Services will report to the Director of Pharmacy for Hillsborough Hospital, Chatham Hospital, Offsite Infusion and WakeBrook Hospital. The primary role for the Clinical Manager will be the oversight of the distributional operations of the infusion centers including caring for all chemotherapy and sterile product needs, commercial and investigational, and being the point person for all pharmacy needs. The Clinical Manager will oversee a dedicated staff of approximately 12 FTEs. Direct reports will include pharmacists and pharmacy technicians.

Responsibilities:
1. Leads the development of processes necessary for the smooth operation of their area of responsibility. Anticipates needs for pharmacy clinical and operations services and assumes a leadership role in meeting those needs.
2. Provides program level management as well as shift specific management in areas of responsibility. Performs supervisory responsibilities through selection, training, evaluating, counseling, and corrective action of staff.
3. Demonstrates active leadership internal and external to the Department of Pharmacy as an active member of pharmacy department committees, multidisciplinary hospital committees and/or professional association committees.
4. Proactively seeks opportunities to improve performance and customer satisfaction and implements processes to minimize waste. Builds and maintains relationships with key individuals and solicits feedback regarding pharmacy performance. Develops policies and standard operating procedures and/or clinical decision support in response to Clinical, Operational, Financial drug use needs. Prior to implementation of new policies and guidelines, ensures that appropriate communication and staff education have occurred.
5. Provides clinical or operational leadership through in-service programs and/or publications for health care providers on appropriate drug use, the medication use system, and/or drug policy.
6. Provides clinical and operational pharmacist services to patients as required.
7. Teaches students, residents and new pharmacy staff and participates in scholarly activities.
8. Ensures and audits compliance with federal, state, local and institutional policies, procedures, standards and regulations.
9. Supports the development of budgets and financial stewardship goals. Monitors financial and productivity performance and addresses variances in area of responsibility.
10. Demonstrates clinical or operational expertise through publications, presentations, committee activities, and/or program development related to improvement of patient care and advancement of pharmacy practice.

Knowledge, Skills, and Abilities:

• Ability to demonstrate and apply knowledge of contemporary hematology/oncology pharmacy operations and standards including professional, legal, business, and public relations 
• Must possess and demonstrate excellent communication skills, leadership skills, self-initiative, innovation, and collaborative skills 
• Previous experience with application of Lean Six Sigma concepts to health-system pharmacy operations 
• Knowledgeable and experienced in various areas of pharmacy, including but not limited to: operations, systems, technology, and personnel management 
• Demonstrate an ability to utilize effective communication, presentation, and analytical skills 
• Embraces and promotes a change-oriented culture, exhibits flexibility to adapt to and work effectively in new situations, and with various individuals or groups 
• Prior academic medical center management and leadership experience demonstrating increasing levels of supervision experience with fiscal and productivity components 
• Model the UNC Core Behaviors and Values 

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Pharmacy.
Licensure/Certification Requirements:
● Eligible for licensure as a Registered Pharmacist in NC. Licensure from NC Board of Pharmacy required within 6 months of orientation date or sooner if required for operations.
Professional Experience Requirements:
● Three years pharmacist experience or equivalent required.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Pharmacy Administration

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.