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Manager Interpreter Services

Job ID: 47383
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Variable

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Provides direction and supervision to the interpreters. Plans and coordinates work schedules and daily workload as well provide performance counseling. Responsible for translation and/or content management. May provide interpretation services in special circumstances.


Responsibilities:
1. Communication- Composes departmental emails for day-to-day communication. Communicates with hospital staff regarding needs or concerns on behalf of department with guidance from the Director. Negotiates with physicians/clinic management when their needs are outside of the realm of our usual services.
2. Content Management- Maintains Interpreter Services intranet page. Attends content manager meetings in order to stay up to date on technology and standards. Updates web content in a timely manner. Creates new content as needed. Creates and/or posts tools for interpreters and hospital staff.
3. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Reviews timecards for accuracy and makes necessary edits.
4. Interpretation- Interprets for special cases including employee-supervisor conferences with Spanish-speaking hospital employees. Provides telephonic and video interpretation for off-campus locations. Provides face-to-face interpretation whenever needed. Assist on the role of Spanish interpreter/ Cultural Broker and patient advocate to the Complex Case Manager/ Social Worker for the Catastrophic Cases.
5. Scheduling- Creates scheduling templates and assumes primary responsibility for ensuring coverage 24 hours a day, 7 days a week. Updates schedule to reflect interpreters? leave requests, call outs, shift changes, education time, etc. Reviews all leave requests to ensure adequate coverage. Schedules staff meetings in a way that will be least disruptive to interpretation services as possible and assigns interpreters to session of staff meetings.
6. Technology- Serve as the main administrator and technical support for Servicehub for all UNCH customers. Provide training to new employees on the use of Servicehub. Upgrade equipment and software as needed. Continue to research and develop ways to improve our video/telephonic and face to face interactions with both internal and external customers. Assist department's educator with Cyracom information as needed.
7. Translation Management- Manages the translation procedure including prioritization and assignment. Manages contract translators. Reviews translations of vital documents to be used house-wide and communicates with applicable departments in regards to printing and distribution. Reviews proofs of electronic documents for ISD. Consults with Legal department as necessary when consents or forms are authenticated in the medical record. Maintains translation database and email account and coordinates with ISD on size. Assumes day-to-day management of translations in the absence of the translation coordinator.


Other Information

Other information:
Education Requirements:
● Bachelor’s degree in relevant field.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If Bachelor's degree, five (5) years of medical interpreting or relevant experience in a health care environment.If Associate's degree, nine (9) years of medical interpreting or relevant experience in health care environment.If High School diploma, thirteen (13) years of of medical interpreting or relevant experience in health care environment.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Interpreter Services 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.


Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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