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Job ID: 50161
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job
UNC Health Alliance is UNC Health’s statewide clinically integrated network and population health services organization. The mission of this team is to transform healthcare delivery on behalf of more than 7,200 providers by offering patient-centered solutions to populations covered under alternative payment models. Joining this team means you will work closely with providers, practices, payers, business leaders, and community partners to improve the quality and accessibility of care while lowering the cost of care for patients, payers, and businesses. We are a growing team looking for top talent to help us with creative solutions that improve patient care and help make healthcare more affordable. Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The Population Health Support Specialist Sr. assists with and at times, leads complex Population Health Support Services responsibilities, such as patient outreach and navigation of the health care system. Tasks include, but are not limited to, strategic patient outreach, abstraction, activities for EHR go-live preparation, quality metric reviews and preventative gap closure.
Leads assigned projects interdependently and completes associated tasks as assigned by Supervisor or Manager.
Creates training and workflow support materials and/or provides training and support to coworkers.
Demonstrates ability to work in multiple databases, navigate within electronic medical records, and assess compliance with quality metrics.
Utilizes population management data and resources to support gap closure and strategic outreach methods.
Provides patient outreach, per appropriate evidence based guidelines, monitors for compliance and removes barriers to success.
Participates in performance improvement and patient satisfaction initiatives. Reports issues and system barriers to efficient and effective gap closure.
Demonstrates excellent oral and written communication skills with team members, patients, and caregivers.
Works collaboratively with other quality improvement and administrative staff across the UNC Health System.
Maintains an environment of safety for patients, self and others. Maintains compliance with UNC Physician Network policies and procedures, and safety and regulatory guidelines.
● High school diploma or GED required.
Professional Experience Requirements:
● Requires one (1) year of population health experience
Knowledge/Skills/and Abilities Requirements:
● Organizes projects and assists supervisor to ensure project is on time. May assist in quarterly auditing to ensure team members are following standard work. Participates in continuous improvement efforts, new process implementation, creating workflows, scripting and training new processes to the team.
Legal Employer: NCHEALTH
Entity: Health Alliance
Organization Unit: Pop Health Supp Admin
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity and affirmative action employer.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.
To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.