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Clinical Program Manager - Orthopaedics
Job ID: 50199
Location: Chapel Hill, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job
Job Description
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
UNC Faculty Physicians are seeking an Orthopaedics Program Manager to oversee staff and clinical care areas across multiple clinic locations. This position will report to the Director of Clinical Operations and will be supported by both clinical and administrative leaders. This program manager will play a vital role in the recruitment and implementation of Clinical Site Lead positions - a new initiative that will provide support to clinical leaders overseeing and coordinating various clinical activities.
The preferred candidate would be a licensed clinician that has previous experience as a team lead/supervisor/coordinator over a group of other clinicians. We are looking for someone with experience in building teams and mentoring leader behavior, and has proven competency in training, supply chain coordination and staff schedule optimization. Ideally, the candidate has practiced in the Orthopaedics ambulatory setting previously.
Summary:
Responsible for a departmental or organizational wide clinical program. Examples may include, but are not limited to program management that crosses major nursing divisions house-wide such as policy & procedures, nursing staffing systems, CQI, care coordination or pharmacy. Ensures high quality program services to a specified population across multiple settings. Program emphasis includes outcomes analysis, provider and staff education, and community outreach.Responsibilities:
1. Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, federal government, The Joint Commission, Board of Nursing and other specified accrediting bodies. Standards of practice will reflect integration of current scientific evidence.
2. Budget Management - Effectively uses clinical and financial information to establish and meet budgetary program goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
3. Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, in particular for vulnerable or at risk populations.
4. Education- Creates an educational environment conducive to student learning, provider and staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff have the knowledge and skills to care for the specified population.
5. Human Resource Management - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
6. Planning- Develops strategic plan, goals, marketing and annual evaluation for clinical program.
7. Quality Improvement - Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
Other Information
Other information:
Education Requirements:
● For nursing positions- Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.Non-Nursing positions- Bachelor's degree required.
Licensure/Certification Requirements:
● For nursing positions-Licensed to practice as a Registered Nurse in the state of North Carolina when applicable.RN not required for non-nursing positions
Professional Experience Requirements:
● For Nursing-Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.For non-nursing areas: Three (3) years of relevant experience and one (1) year of management experience.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Faculty Physicians
Organization Unit: SOM Orthopaedics
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
