Quality & Organizational Excellence Analyst-HCS Pharmacy Administration

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary: The UNC Health Pharmacy Quality & Accreditation Team has an immediate opening for a highly motivated individual interested in supporting compliance and accreditation efforts for UNC Health Retail and Specialty Pharmacy Services. The Quality & Organizational Excellence Analyst will be responsible for completing internal (accreditation-specific, regulatory) and external (third party payer) audits as well as assisting with various projects to maintain accreditation readiness and regulatory compliance. The ideal candidate has excellent attention to detail, strong collaboration skills, and experience in project management. Prior outpatient pharmacy experience is strongly preferred.

Responsibilities:
1. Provides quality and organizational excellence through support of process improvement initiatives. Performs in-depth problem solving, independent decision-making and coordination of quality programs. Utilizes quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.
2. Customer Service-Demonstrates customer service qualities that instill confidence. Mentors others on how to provide the highest level of customer service. Effectively follows up and closes all issues assigned or identifies issues to management with recommendations on how to proceed.
3. Measurement & Analysis-Holds regular discussions with leaders to understand processes and conduct improvement projects. Functions as a coach/consultant to assist departments in defining, measuring and analyzing problems. Understands TJC and related accreditation initiatives. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Advanced analytic skills with the ability to define the analytic need, and integrate, interpret, and report findings.
4. Problem Solving & Implementation-Handles multi-department design and implementation conflicts and work to resolution. Ensures that user departments have provided input and have sense of ownership for final solution. Implements decisions and spreads best practice. Responsible for spread and adoption of initiatives.
5. Project Management-Provides project leadership, direction, coaching and facilitation across multiple departments. Capable of leading projects to successful completion. Identifies and resolves project issues involving resource constraints, project delays, and conflicts through effective communications and negotiations with project and executive sponsors. Manages project resources to ensure fiscal responsibility. Key participant in ?operations? committees.
6. Tools, Methodologies & Technologies-Develops and implements solutions using most appropriate tools, methodologies and technologies (TM&T). Proficient in the TM&T and how to apply them for business benefit. Mentors others in learning how to effectively use and apply TM&T.

Other Information

Other information:
Education Requirements:
● Bachelor's degree in an appropriate discipline (or health care licensure).
Licensure/Certification Requirements:
● No licensure or certification required.
● Health care licensure is required if absence of a Bachelor's degree.
Professional Experience Requirements:
● If a Bachelor's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If an Associates Degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If a health care licensure: Prior experience leading advanced process improvement and quality initiatives.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: Shared Services

Organization Unit: HCS Pharmacy Administration

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.