Intern - ISD Administration

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

GENERAL PURPOSE: The Prime Information Service Division Internship program provides opportunities for collegiate students, recent graduates and work force re-entry candidates to explore various careers in Information Technology, within UNC Healthcare System. Potential candidates will have the opportunity to gain hands on experience, working with motivated and enthusiastic Healthcare System IT professionals, while expanding their knowledge base, building resumes and gaining relevant course related and career experience. Interns will work on tasks and projects as determined by the team/department they are working with. Responsibilities will include shadowing our senior team members coupled with hands on task and project assignments. The below positions may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies). Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Preferred Skills:

• Major/degree concentration in Information Technology, Engineering and/or Business
• Ability to communicate with and influence business and technical staff
• Strong written and oral communication skills
• Demonstrated ability to troubleshoot system malfunctions
• Excellent analytical and communication skills
• Ability to work well in a team environment
• Demonstrated ability to successfully manage multiple tasks

We look forward to hosting six (6) candidates in the below Information Technology department areas:

End Users Support (1): Position reports onsite in Morrisville, NC

Role and Responsibilities:

• Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
• Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
• Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
• Performs installation and configuration of hardware and software applications.
• Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.

Clinical Engineering (1): Hybrid- Onsite/Remote position

Role and Responsibilities

• Assist with a variety of functions to assist the Clinical Engineering department in supporting medical devices across the Healthcare system.
• Tasks will include learning about new clinical systems, creating documentation and compiling data to be used for equipment replacement planning, assisting with implementing new technology, assessing, and addressing cybersecurity risks in medical devices, and developing departmental processes.
• This may include travel to other sites to support clinics. The intern will work under close supervision of a Clinical Engineering tech as most work requires technical expertise and sometimes certifications, however, we will seek opportunities to provide some autonomy.

Enterprise Analytics and Data Science (2 positions): Hybrid- Onsite/Remote positions

EADS Intern 1: Visualization and 3rd party extract

• Intern would group but help define and create some Security Dashboards and reporting tools for the ISO office.
• Summarizes the results of various analysis in a timely and meaningful ways
• Assist in documenting and testing predictive models to meet data governance standards

EADS Intern 2: Visualization and 3rd party extract

• Learn Tableau quickly and builds tableau dashboard independently
• Helps team create documentation to meet Data Governance standards
• Creates extract from different database and automate the process under manager's guidance

IT Business Analyst (1): Position reports onsite at Rex Hospital - Raleigh, NC

• Intern will assist with Project/Demand information gathering
• BA project assistance
• Oversee entity supported projects/tasks
• ServiceNow education

• Customer liaison support and Clinical/Business department rounding
• Follow up on breached tickets
• SharePoint web maintenance

IT Service Desk (1): Hybrid- Onsite/Remote position

• First line -customer support & troubleshooting assistance
• Focus will be on ticket analysis (aging tickets in MySupport) with a goal to identify any common trends or patterns in these tickets.
• This will allow ISD to develop methodology to reduce the number of these occurrences going forward.

Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Prior education, training and experience that provides the ability to perform the assigned tasks.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Administration

Work Type: Intern

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.