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Customer Service Representative

This job posting is no longer active.

Job ID: 59906
Location: Hendersonville, NC
Facility/Division: Pardee UNC Health Care
Status: Per Diem
Shift: Variable

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a
positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters
information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt
• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.


Other information:
• High school diploma or equivalent required
• Minimum of 1 year prior experience in a medical office or health care setting .
• Medical Terminology training or work experience.

Job Details

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: UCC UCC-Hville

Work Type: Per Diem

Standard Hours Per Week: 8.00

Work Schedule: Variable

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: Not Applicable

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UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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