Manager of Cancer Services

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The manager will direct the administrative operations, strategic planning, and day-to-day management of the Cancer Services team in partnership with the physician leadership. The manager must cost effectively lead and manage the team to ensure high quality care and patient satisfaction outcomes.

• Bachelors Degree in Nursing, Business, Marketing or related field
• Master's degree in nursing, business, or related field preferred.
• BCLS Recertification required every 2 years.
• ACLS preferred
• 3 years of experience in Healthcare/Medical - Supervisor

Responsibilities:
1. Assists Executive Director in establishing systems, processes, people, and education that will improve internal and external customer satisfaction and positive results for the team, department, and institution. Roles models and leads team staff in supporting and mentoring team in customer service excellence.

2. Communication - Provides regular communication to staff by leading, participating in, and/or overseeing team meetings and team building activities. Role models and leads staff in supporting departmental and institutional expectations in customer service excellence. Develops and maintains positive relationships with key individuals in other hospital departments to enhance team processes.

3. Fiscal Management - Makes team budget recommendations and projections to Executive Director. Monitors approved budget versus actual expenditures to reconcile as needed to achieve cost effective use of resources. Oversees tracking and trending of team productivity statistics regularly reports team productivity measures to Executive Director.

4. Goals/Outcomes Management - Collaborates with Executive Director to establish goals for the team that are congruent with hospital and departmental goals. Reviews performance to ensure staff is meeting or exceeding target outcome goals. Assists the Executive Director in ensuring the collecting, analyzing, evaluating, measuring, and presenting of clinical care management operational data. Uses data to take corrective action as needed to benefit the team, department, and/or institution.

5. Personnel Management - Manages personnel functions for designated Clinical Care Management Department team staff. Interviews and selects candidates for hiring, coordinates orientation for new staff, develops work plans, conducts performance reviews, recommends compensation, and conducts disciplinary action using hospital and departmental personnel guidelines.

6. Quality & Compliance - Leads continuous quality improvement efforts in conjunction with the department Executive Director. Helps ensures compliance with regulatory requirements related to clinical care management and Health Care System policies. Develops appropriate departmental policies and procedures oversees team auditing requirements. Ensures best practices for various team roles.

Other information:
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Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Nash Cancer Center

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: Yes