Manager HRIS

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The HCS Manager, HR Data is responsible for the overall HR data management strategy and administration in addition to the HR Customer Experience. This position is responsible for HR data governance, ensuring compliance, data integrity, control, audits and validation. The HR Portal is the first point of contact for employees and managers. This position is responsible for the information and experience of the HR Portal, ensuring the tool is accurate and easy to use. Oversees the employees who support the HR Portal and HR Data administration. This position is responsible for HR data governance, ensuring compliance, data integrity, control, audits and validation.

Responsibilities:

1.    Data Governance - Ensures the data being entered into the HR system is accurate, clean and clear. culpable for the Manager Self- Service and Employee Self-Service Validation. Verifies that the MSS and ESS actions are approved and accurate. Oversees the effective management of MSS and ESS systems.  Conducts regular HR data audits and provides feedback to HR leaders. Ensures the integrity of the HR Data.  Collaborates with other users in HR to resolve data quality issues and uses feedback to implement process improvements.
2. Human Resource Portal – Responsible for design, management and reporting of the HR Portal and the HR case management system across the health system. Leads and develops the HR Portal team. Organizes and
leads the HR Requests (Portal Forms). Owns the Knowledge base within the HR Portal. Presents sound recommendations and prepares business proposals for new and improved programs based on organizational need. Promotes proactive approaches using HR technologies to solve business needs/problems. Collaborates with the HR Team, clients, and IT support team members on the implementation of future state, including project and resource management.
3. Training – Responsible for the Tier 1 through 3 Training in Human Resources. Provides, identifies and assesses training needs relating to the HR Portal and Service Now. Develops robust materials based on anticipated customer needs. Meets with HR leadership to ascertain training needs. Trains employees based
on HR needs. Develops, organizes, conducts and evaluates training programs. Provides training on data governance and the need for audits within HR.
4. Customer Experience – Develops and leads a customer-centric, solution-oriented program in developing and leading internal and external HR customer experience. Lead customer improvement projects from
initiation through delivery. Provides day-to-day direction and leadership for the customer experience within HR. Serves as a change agent helping to guide HR towards becoming more customer centric. Establishes a “Culture of Excellence” with the expectation that things are done error free, on time, the first time. Evaluates Manager and Customer Self-Service experience and makes modifications and recommendations for improvements as processes are assessed for efficiency and ease of use.

Qualifications

Education Requirements:
● Bachelor's Degree in an appropriate discipline.
Professional Experience Requirements:
● Five (5) years of experience in a progressively responsible role in Human Resources Data/Information Systems required. iNFOR and Service Now experience preferred.
Knowledge/Skills/and Abilities Requirements:
● Comprehensive understanding of the types of information used in a human resources environment, how the data is produced, consumed, transformed and analyzed to support business decisions.
● Creates exceptional customer relations and maintains those relationships through continuing improvement efforts. Exhibits courtesy, cooperation, and respect towards customers.
● Effectively communicates expectations and responsibilities to subordinates. Actively listens and addresses issues and concerns promptly. Establishes a shared vision with employees.
● Proficient at solving complex problems.
● UX Research:  Understanding the quantitative and qualitative research to get to know a target market/audience, values and insights.  Research and analyzes consumers behaviors and forms data driven insights to address the needs of the consumers

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: HR Data Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.