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Comprehensive Pre-Arrival Specialist II

Job ID: 66737
Location: Hendersonville, NC
Facility/Division: Pardee UNC Health Care
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Comprehensive Pre-Arrival Specialist II works with a multi-disciplinary team that supports all processes around financially clearing patients before their arrival. This position is reviews and processes all required procedures for clearing patients prior to their scheduled event. This role assists with monitoring, reporting, and communication of department-specific and payer trends in order to optimize overall revenue cycle performance and reimbursements while complying with federal, state and payer specific requirements.

• Verifies insurance information that may have not been completed during the pre-registration/scheduling process to ensure compliance with federal and state regulatory bodies. Assists in the training of staff and documents results via PAU Orientation Checklist. Audits team member’s workflow for accuracy and documents findings to Management.
• Reviews providers’ orders and notes for key elements and processes them via Electronic Medical Recordkeeping (EMR) system workflow. Contacts provider offices, payers and/or payer websites to secure and validate authorization information.
• Performs POS Collection functions (primarily in conjunction with the pre-registration process). Using defined workflows, contacts the patient with estimated financial liability and presents options for payment as directed. Collects payment and posts to EPIC.
• Performs post-procedure and post-clinic care audits. Organizes and facilitates education for provider and clinic staff on improving revenue optimization based on audit. Participates in the day-to-day implementation and optimization of Epic Optimization opportunities. Collaborates with appropriate Billing Specialist on addressing operational revenue improvement opportunities with providers and clinic staff of complex patient procedure audit findings.

Other information:

• High School diploma or equivalent.
• Two years of patient access, revenue cycle or other medical billing related experience.
• Demonstrated ability to perform pre and post-procedure/care audits.
• Strong verbal and written communication
• Education or formal training in Medical terminology



  • High school diploma or equivalent

  • Some experience preferred

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pat Acct

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: No

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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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