Join our Talent Network
Skip to main content
Candidate Feedback

*Important Notice:

Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

  • Current teammates of UNC Health looking to apply for a position outside of their current payroll entity, please close this notice and continue your job search and application as an external applicant. Please be sure to use your personal email address and not your UNC Health email address.
  • Current teammates of UNC Health looking to apply for a position within their current payroll entity, please apply as an internal applicant through Employee Self Service. Teammates applying internally, please be sure to have your teammate ID and UNC Health email address availble.

Discovery Teammate Referral Program:

**This referral program is applicable to teammates within UNC Health's core facilities and divisions. This includes UNC Health Caldwell, UNC Health Chatham, UNC Health Alliance, UNC Hospitals (UNC Medical Center, UNC WakeBrook, UNC Hillsborough, and UNC Faculty Physicians), UNC Health Johnston, UNC Physicians Network, UNC Health Rex, UNC Rex Holly Springs, UNC Health Rockingham, and Shared Services.**

Current teammates, looking to refer someone? Check out our Teammate Referral Program to earn extra cash!

Current teammates, please ensure that you submit your candidate in our system, before they apply. For teammate referral guidelines and eligibility, click here.

Patient Care Tech Telehealth - Virtual Care Center - Chapel Hill

Job ID: 66285
Location: Chapel Hill, NC
Facility/Division: UNC Physicians Network
Status: Per Diem
Shift: Variable

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Telehealth Patient Care Technician supports programs operated by Virtual Care Services including the UNC Health Virtual Practice and Acute Telepsychiatry. The technician provides essential clinical and technical support and care coordination for patients and care teams (providers, nursing and administrative staff) in our virtual programs. The technician must possess excellent customer service and organizational skills, comfort navigating technology and virtual care tools, and ability to effectively problem solve. The position requires CMA certification.

Responsibilities:

· Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition in all interactions with patients, families and care teams. Meets call quality standards.

· Works via work queue to complete patient support calls or coordinate virtual consultations based on program needs.

· Tests hardware functionality, audio and video connection, and network bandwidth connection with patients and care teams. 

· Advises on best conditions to perform video visit and provides on demand troubleshooting support to patients and care teams as needed. 

· Assists with My UNC Chart set up and patient navigation as needed.

· Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

· Completes virtual rooming process, including collecting patient reported data and documenting in medical record. Data may include vital signs, height, weight, and data related to patient’s reason for visit. Additionally, may collect patient and family data, including medical and social history. May review patient’s current medication list, allergies and preferred pharmacy. May reviews the patient record to determine whether patient requires any routine health screenings.

· Tracks and documents patient support sessions. 

· Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers.

· Embraces continuous improvement.

· Communicates cancellations to clinic as necessary. 

    · Additional Essential Responsibilities of Coordinator may include: Serving in a preceptor role for new hires.


    Other Information

    Other information:
    Education Requirements:
    ● Requires high school diploma or GED.
    Licensure/Certification Requirements:
    ● Clinical certification as CMA.
    Professional Experience Requirements:
    ● Prefer candidates with medical office experience as CMA.
    Knowledge/Skills/and Abilities Requirements:
    ● Ability to perform the essential functions of the position as outlined above.
    ● Demonstrated effective communication and interpersonal skills.
    ● Demonstrated ability to engage positively with patients and families and to work as a team with staff and providers.
    ● Proficiency with documentation in the Electronic Medical Record via computer. 
    ● Proficiency with Microsoft Office tools. 


    Job Details

    Legal Employer: NCHEALTH

    Entity: Shared Services

    Organization Unit: Virtual Care Center - Admin

    Work Type: Per Diem

    Standard Hours Per Week: 4.00

    Work Schedule: Variable/Hybrid position 

    Location of Job: US:NC:Chapel Hill

    Exempt From Overtime: Exempt: No


    This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

    Share: mail
    Testimonial: Esther Sizhe 7.24.23 image
    Testimonial: Bethany Case image
    Testimonial: Jaleese Davis 7.24.23 image
    Testimonial: Kristin Johnson 3.1.23 image
    Testimonial: Khai 5.25.23 image
    Testimonial: Denise Waulters 7.24.23 image
    Testimonial: Jennifer Masterson 2.8.23 image
    Testimonial: Christine NeoNatal NP image
    Testimonial: Elizabeth CV Sonographer image
    Recent Job Searches
    Recently Viewed Jobs

    Diversity Statement

    The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

    Equal Employment Opportunity

    UNC Health is an equal opportunity and affirmative action employer.

    Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

    All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

    To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

    Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

    UNC Health supports your right to work. View the Right of Work Statement (English) or Right of Work Statement (Spanish).

    View the KNOW YOUR RIGHTS (English) or the KNOW YOUR RIGHTS (Spanish)posters.

    View the PAY TRANSPARENCY (English) or the PAY TRANSPARENCY (Spanish)Nondiscrimination provision posters.

    View the Federal Workplace poster. View our EEO/AA Policy Statement.