Administrative Associate- UNCH Pain Management Center

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The UNC Health Pain Management Center is growing and expanding our services, we are looking for our newest team member to join us in our new location, that includes free parking, who will:

Responsibilities:
1.  Schedules all new and return patients in our referral work queues which may include some complex scheduling. Communicates cancellations as needed, attempting to reschedule whenever possible.
2.  Registering patients and completing encounter forms.
3. Transcribe and scan all incoming referrals from external providers.
4. Serves as a second level of response to customer inquires and complaints in person, by phone and/or electronic communication. This may include working with third party providers.
5. Demonstrate excellent verbal and written communication skills, the ability to multitask and manage competing priorities is essential to the person.
6. Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
7. Attention to detail and strong organizational skills
8. Effectively precepts new co-workers as assigned.

Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● One (1) year of clerical or administrative experience.
● If Bachelor's degree, no years of experience is required
● If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Pain Management Center

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.