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Job ID: 71915
Location: Kinston, NC
Facility/Division: UNC Lenoir Health Care
Status: Per Diem
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
• Efficiently and courteously obtains information to register patients in the clinical management system to assure accurate and complete demographic and payer information. Performs associated clerical duties including obtaining signatures for patient consent, verifying insurance information, generation of point of service bills, etc. Will complete other duties/task as assigned.
KEY CUSTOMERS SERVED AND CUSTOMER RESPONSIBILITIES
• Patients and their families are served compassionately when gathering necessary demographic information in completion of the registration process. Also assists patients/families by directing, escorting them or providing maps to other areas of the hospital as necessary to assure we provide “very good” customer service to our patient population. This will be done by managing the gaps in expectations and acknowledging inconveniences. Physicians depend upon copies of ER, admission and outpatient reports for patient follow-ups. Clinical and Diagnostic Services depend upon a speedy and proficient registration to expedite patient care and maintain schedule to assure customer satisfaction. Assists security with visitor control in the each registration area. The Patient Accounting Department depends upon accurate registration information to expedite the billing process. Health Information Services relies on registration
o HS diploma required. AS in Medical Office Technology, Health Information Technology, or related degree preferred. Completion of Medical terminology course preferred.
o Previous experience in customer service/reception preferred. Medical office experience preferred.
o None required.
Legal Employer: Lenoir Health
Entity: UNC Lenoir Health Care
Organization Unit: Ed Registration
Work Type: Per Diem
Standard Hours Per Week: 0.40
Work Schedule: Variable
Location of Job: US:NC:Kinston
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity and affirmative action employer.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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