Administrative Associate

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities:
1. Receive inbound calls to the call center for scheduling/canceling/rescheduling imaging appointments 
2. Receive imaging orders via departmental fax and imaging scheduling Epic work queues 
3. Review imaging orders for pertinent scheduling information 
4. Review referral/order information for accuracy and communicate with clinic providers when order changes/corrections are needed 
5. Scan referrals/orders from outside providers into the patient's Epic record 
6. Acquire the Release of Information form for pertinent outside imaging and send it to Imaging Exchange when appropriate 
7. Communicate with radiologists and clinic providers when appropriate in regard to procedural review and approval 
8. Make outbound scheduling calls to patients with active orders in the imaging scheduling Epic work queues 
9. Provide imaging exam/procedural prep information when scheduling the imaging exam or imaging procedure appointment 
10. Prepare procedure paperwork for scheduled imaging procedures when appropriate 
11. Participate in care coordination with clinics/departments for imaging services 
12. Review insurance authorization for approved/denied services and cancel or reschedule as appropriate 
13. Prepare and mail the imaging result letter to the patient as appropriate 
14. May train others using verbal and written communication 
15. May service as the first level of response to customer inquiries and complaints by phone 
16. Represents UNCHCS with internal and/or external customers in regard to accomplishing organizational goals 

Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● One (1) year of clerical or administrative experience.
● If Bachelor's degree, no years of experience is required
● If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Imaging Support Svcs HBOH 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System. 

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.