Join our Talent Network
Skip to main content
Candidate Feedback

*Important Notice:

Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

  • Current teammates of UNC Health looking to apply for a position outside of their current payroll entity, please close this notice and continue your job search and application as an external applicant. Please be sure to use your personal email address and not your UNC Health email address.
  • Current teammates of UNC Health looking to apply for a position within their current payroll entity, please apply as an internal applicant through Employee Self Service. Teammates applying internally, please be sure to have your teammate ID and UNC Health email address availble.

Discovery Teammate Referral Program:

**This referral program is applicable to teammates within UNC Health's core facilities and divisions. This includes UNC Health Caldwell, UNC Health Chatham, UNC Health Alliance, UNC Hospitals (UNC Medical Center, UNC WakeBrook, UNC Hillsborough, and UNC Faculty Physicians), UNC Health Johnston, UNC Physicians Network, UNC Health Rex, UNC Rex Holly Springs, UNC Health Rockingham, and Shared Services.**

Current teammates, looking to refer someone? Check out our Teammate Referral Program to earn extra cash!

Current teammates, please ensure that you submit your candidate in our system, before they apply. For teammate referral guidelines and eligibility, click here.

Senior Patient Access Intake Specialist - Butner Youth Behavioral Health Center

This job posting is no longer active.

Job ID: 58165
Location: Butner, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Variable

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


This position will serve the Youth Behavior Health center in Butner and work night shift 11:00 pm – 7:30 am, Sunday - Thursday.

This position serves as a resource and provides effective support to co-workers ensuring Patient Access processing is performed in accordance with established procedures and documented in in a timely and accurate manner within our electronic medical record system. Meets departmental and organizational outcome targets for registration accuracy and timeliness within their respective area(s). Essential duties and responsibilities are as follows. Other duties or special projects may be assigned as necessary.


  • Assists Supervisor with co-worker orientation, onboarding, and precepting needs. Serves as a resource for all new co-workers and provides input for co-worker evaluations (180 day evaluation and annual evaluation) as assigned by Leadership. Assist with re-education and training of co-workers as needed.
  • Serves as the subject matter expert and first point of contact for staff. Knowledgeable of all applicable policies, procedures, and operational workflows.
  • Assists with departmental QA to ensure registration accuracy and WQ resolution.
  • Assists with updating staff schedule. Communicates information regarding coverage changes as needed. Informs Leadership when minimum staffing needs cannot be met and overtime hours need to be approved. Provides staffing coverage when necessary.
  • Serves as a role model to ensure both customer service, patient, and co-worker satisfaction; demonstrating a positive, professional, calm, and approachable disposition with all.
  • Escalates issues to Leadership that cannot be resolved by Sr PAIS. Collaborates with others areas/departments to troubleshoot and resolve patient-related and operational workflow concerns.
  • Monitors supply usage by maintaining adequate inventory. Communicates to Leadership and/or purchases needed supplies in a timely manner.
  • Participates in the planning and direction of team meetings.
  • Participates and provides input in the hiring process as appropriate.
  • Assists in ensuring upfront POS Collections targets are met. Promptly manages patient concerns related to collections and reports all concerns and actions taken to Leadership. Ensure staff utilize the patient estimator tool as a regular part of their registration process to provide patients a more accurate estimate.

Other Information

Education Requirements:
● High School Diploma or GED. required.
Professional Experience Requirements:
● Requires two (2) years of experience patient access/patient registration.
Knowledge/Skills/and Abilities Requirements:
● Excellent customer service skills required.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Wakebrook

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Variable

Location of Job: Butner:NC:27509

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Share: mail
Testimonial: Esther Sizhe 7.24.23 image
Testimonial: Bethany Case image
Testimonial: Jaleese Davis 7.24.23 image
Testimonial: Kristin Johnson 3.1.23 image
Testimonial: Khai 5.25.23 image
Testimonial: Denise Waulters 7.24.23 image
Testimonial: Jennifer Masterson 2.8.23 image
Testimonial: Christine NeoNatal NP image
Testimonial: Elizabeth CV Sonographer image
Testimonial: Kristin Mooring 9.29.23 image
Testimonial: Jewel Lewis 9.29.23 image
Recent Job Searches
Recently Viewed Jobs

Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

UNC Health supports your right to work. View the Right of Work Statement (English) or Right of Work Statement (Spanish).

View the KNOW YOUR RIGHTS (English) or the KNOW YOUR RIGHTS (Spanish)posters.

View the PAY TRANSPARENCY (English) or the PAY TRANSPARENCY (Spanish)Nondiscrimination provision posters.

View the Federal Workplace poster. View our EEO/AA Policy Statement.