Supervisor Administrative Support

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
This position provides direction and supervision to administrative staff within the Oncology Service line. The individual will oversee our Registration staff, providing first point of contact for all patients visiting our hospital. Duties include: conducting interviews, employee counseling, registering/front desk check in process, insurance verification, distributing workload, developing and following work standards set by the UNC Healthcare System and the Oncology Service line. This position will consist of assisting the Clinic Manager with weekly reviews of metric reports, care access and auditing.

Responsibilities:
1. Administers the unit's Human Resource function in accordance with Health Care System policies/procedures. Responsible for selection, training, evaluating, counseling, and disciplining of employees within the work unit. 
2. Ensures all staff are properly trained. Provides on-the-job training and identifies broader training needs that may be addressed with formal training for the unit. 
3. Establishes departmental goals and objectives. Develops policies and procedures to accomplish objectives. Communicates new and changes to existing policies and procedures. 
4. Establishes priorities within the unit supervised, establishes work schedules, organizes and directs the flow of work. Adjusts individual assignments to meet the needs of the unit. 
5. Provides input to departmental budget process and monitors to ensure fiscal accountability. May establish work unit operational budget. 
6. Resolves work problems utilizing operational, technical, and program knowledge. Serves as primary resource for employees with regard to problems, interpretation and application of policies and procedures 
7. Reviews work of subordinates and productivity reports to ensure that the quality and quantity of work performed meets internally established goals for timeliness and to determine areas for improvement. Suggests and participates in quality improvement initiatives for the work unit and the department. 

Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Four (4) years of clerical or administrative experience
● If Bachelor's degree, two (2) years of clerical or administrative experience required
● If Associate's degree, three (3) years of clerical or administrative experience required
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Registration

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.