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Staff Development Specialist - Professional Relations

Job ID: 90874
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Assesses educational needs for a business unit and creates and presents training programs to meet those needs. Participates in and assists with planning for system wide training programs.

1. Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.
2. Assists in developing long and short-term plan for training across all departmental business operations.
3. Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.
4. Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout the business operation. Conducts training sessions for new employees and refresher courses for other employees.
5. Develops and implements the IMPACT Care program. Improves the goals for the year which are expenses and efficiency reduction. Monitors staff actions related to patient care and safety, regulatory or compliance bodies and other relevant indicators of quality. Initiates actions related to interdepartmental and intradepartmental communication to improve patient and staff processes. Incorporates process management in the change process to staff/physicians/ colleagues.
6. Ensures that current standards of practice, compliance, and regulations are met. Ensures compliance with regulatory organizations, such as the JC, AORN, CDC, HHARM.
7. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.
8. Provides support functions such as purchasing training materials and systems, maintaining training records, and making logistical arrangements.
9. Use confidentiality when dealing with employees and customers. Expected to safeguard confidential information and only use or disclose it as expressly authorized or specifically required in the course of performing their specific job duties.

Other Information

Education Requirements:
● Bachelor’s degree in an appropriate discipline (or equivalent combination of education, training and experience).
Professional Experience Requirements:
● If a Bachelor's degree: Two (2) years of administrative support experience.
● If an Associate's degree: Six (6) years of administrative support experience.
● If a High School diploma or GED: Ten (10) years of administrative support experience.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Professional Relations

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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