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/ Job Search / Customer Service Coordinator, Urgent Care

Customer Service Coordinator, Urgent Care

Job ID: 87860
Location: Arden, NC
Facility/Division: Pardee UNC Health Care
Status: Full Time
Shift: Variable

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Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Customer Service Coordinator / Administrative Assistant supports a work group through the completion of disparate but routine tasks associated with daily operations. Assigned tasks are well-documented and completed under clear direction and expectations.

Responsibilities:
The following tasks are representative of the typical work statement of an Admin Assistant and may differ slightly from position to position.

Answers and directs phone calls to work group during assigned coverage periods
Ensures completion of routine tasks in business system(s), such as electronic medical recordkeeping or resource planning tools. Tasks may include disparate tasks such as arranging payment for invoices generated by work group or completing assigned task/work queues for routine operations.
Completes routine documentation and data integrity assurance tasks in various digital and/or paper data systems. Assists staff with documentation and record-keeping across department business systems.
Maintains work group supply par levels, including inventorying existing stock and placing replenishment orders.
Facilitates the timely and accurate completion of timekeeping in order to ensure accurate payroll; Audits timekeeping records as needed.
Organizes and facilitates work group meetings, interviews and training; record minutes as needed.

Qualifications

Required
• Associate’s degree or equivalent combination of education and experience.
• Experience working in a customer service or administrative support capacity.
• Experience working with spreadsheets, databases or other table data.
Preferred
• Proficiency with Microsoft Office products, including mail merges, form creation, simple formulas, and VLOOKUP.
• Experience working in a healthcare, human resources, export-controlled, or other privacy-oriented setting preferred.
• Experience or training with medical terminology preferred.

03.5315.9426

Job Details

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: MPHC Urgent Care Ctr

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Variable

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: No

Diversity Statement

UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

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