Join our Talent Network

*Important Notice:

Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

Discovery Teammate Referral Program:

**This referral program is applicable to teammates within UNC Health's core facilities and divisions. This includes UNC Health Caldwell, UNC Health Chatham, UNC Health Alliance, UNC Hospitals (UNC Medical Center, UNC Hillsborough, and UNC Faculty Physicians), UNC Health Johnston, UNC Physicians Network, UNC Health Rex, UNC Rex Holly Springs, UNC Health Rockingham, and Shared Services.**

Current teammates, looking to refer someone? Check out our Teammate Referral Program to earn extra cash!

Current teammates, please ensure that you submit your candidate in our system, before they apply. For teammate referral guidelines and eligibility, click here.

Unit Secretary - ED

This job posting is no longer active.

Job ID: 128583
Location: Goldsboro, NC
Facility/Division: Wayne UNC Health Care
Status: Full Time
Shift: Night Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Provides secretarial support and care for patients and families during his/her assigned shift. Communicates with nursing staff, provider office staff, and/or other entities facilities regarding patient information, while carrying out assigned receptionist and secretarial duties.


Responsibilities:
1. Assists in providing a quality patient care experience which may include but is not limited to the following:
a. Receives, greets and directs patients and visitors professionally.
b. Answer telephone and call bell promptly and in accordance with behavioral expectations.
2. Provides assistance and customer service to patients, visitors, physicians and teammates.
a. Strives to develop rapport and trust with patient and visitors.
b. Adheres to behavior expectations and utilizes Carolina Care techniques.
c. Provides blameless apology and works toward resolution of patient/visitor concerns.
3. Completes all required documentation accurately and thoroughly according to unit specific standards.
a. May obtain, verify or update patient information as required.
b. Ensures files, documents, schedules, records and logs are current and organized.
4. Promotes effective communication between patients, teammates, providers, and visitors.
a. Communicates pertinent patient information to other teammates during handoff or sooner if needed.
b. Communicates patient or family questions or concerns in a timely manner.
c. May schedule appointments for tests, follow up visits, etc. as directed.
d. May collaborate with office staff/teammates and other external entities when needed
5. Ensures teamwork by demonstrating cooperative, constructive, and problem solving interactions.
a. Performs unit specific tasks to support efficient and high-quality operations within the unit or department.
b. Collaborates with other units such as environmental services, transport, facilities, laboratory services, dining, etc. as needed.
6. Ensures a safe, clean, and orderly environment for patients and staff.
7. Responds appropriately and promptly in emergency situations.
a. Notifies appropriate teammates immediately to ensure prompt response of resources needed.
8. Procures supplies and equipment in accordance with departmental needs.
9. If utilized to sit with patients, they will be required to complete Patient Safety Attendant training, maintain BLS certification and respiratory fit testing.

WAYNE


Other information:
Education
High School graduate or equivalent.

Licensure/Certification
None.

Experience
At least one year in a secretarial position preferred.

Knowledge, Skills and Abilities
• Ability to provide excellent patient and customer service to all patients, their visitors, and all internal and external teammates.
• Effective interpersonal skills to collaborate with teammates and relate to patients with varying degrees of illness.
• Attention to detail.
• Ability to set priorities and organize many functions at the same time for an entire unit.
• Flexibility and calmness required in order to perform a variety of functions in a setting which may be stressful or change unexpectedly due to a patient's condition.
• Ability to follow oral and written instructions.
• Ability to speak, read, write, and communicate effectively.
• Able to learn new software rapidly. Knowledge of Epic or EMR is helpful.
• Familiarity with basic medical terminology.

Valid NC Driver’s License: No
If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

NUR-752
01.6711.NUR-752.NON-CLIN


Job Details

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Emergency Dept

Work Type: Full Time

Standard Hours Per Week: 36.00

Work Assignment Type: Onsite

Work Schedule: Night Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No


Recent Job Searches
Recently Viewed Jobs

Diversity Statement

UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

UNC Health supports your right to work. View the Right of Work Statement (English) or Right of Work Statement (Spanish).

View the KNOW YOUR RIGHTS (English) or the KNOW YOUR RIGHTS (Spanish)posters.

View the PAY TRANSPARENCY (English) or the PAY TRANSPARENCY (Spanish)Nondiscrimination provision posters.

View the Federal Workplace poster. View our EEO/AA Policy Statement.