Donor Experience Coordinator - UNC Health Foundation

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Reporting to the Director of Stewardship, Gift and Donor Services, and a member of the Donor Experience team, the primary purpose of this position will be to provide administrative assistance to all areas of UNC Health Foundation and to assist with the day-to-day donor experience operations for the Foundation. Main areas of support include stewardship activities, research projects related to development initiatives, acknowledgement preparation, electronic and mail mass communications, database querying and data analysis, and event planning and support. To be successful in this role, one must demonstrate outstanding customer service through effective communication, strong attention to detail, prioritization of tasks, and management of development customer expectations ‐ identifying key task and milestones in support of projects and managing deadlines proactively to ensure solid partnership and project completion. 

Responsibilities:

• Build relationships with development officers, learning about their areas of specialty and strategic initiatives and delivering donor and development support services as needed. Seek out and volunteer for opportunities whenever possible and appropriate to participate in development team. 
• Build relationships with other teams at UNC Health Foundation, learning about their areas of specialty and strategic initiatives and delivering stewardship and donor relations support as needed. 
• Manage weekly acknowledgement process for all gifts to UNC Health Foundation, including tribute gifts. 
• Show technical competency in Davie in support of query requests for donor/giving reports, invitation lists, mass mailings, and other queries and needs of the development teams. This includes competency in Salesforce in support of electronic mailings, newsletters, and mass communications. 
• Demonstrate knowledge of proper handling of protected health information and ensure data and files are stored and managed correctly in support of help desk requests and other projects. 
• Manage and update features and user interface of the Help Desk platform, with timely response and communication on emails and help desk tickets. 
• Continue to advance competency in Microsoft Excel, Word, and PowerPoint in support of data manipulation, the creation of charts and presentations and the formatting and printing of event related materials. 

Qualifications

Education Requirements:
● Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience.
Professional Experience Requirements:
● Candidates should have a minimum of 1 year of experience providing development support or working in a fundraising office. Familiarity with UNC Health, UNC School of Medicine or the University of North Carolina at Chapel Hill is preferred.  Familiarity with UNC Health, UNC School of Medicine or the University of North Carolina at Chapel Hill is preferred.
Knowledge/Skills/and Abilities Requirements:
● An open communication style is essential for this position, as well as strong communication skills (verbal and written).
● Candidate must have excellent analytic, interpretive, and listening skills.
● Candidate must be able to work independently with little or no supervision to complete tasks and duties within prescribed deadlines, whether requested outside the office or self-imposed.
● Candidate must have functional knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
● Prior experience working in a CRM database system preferred.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNC Health Foundation

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $20.88 - $30.02 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.