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Admin Associate-UNCH Dermatology-Southern Village

Job ID: 130200
Location: Chapel Hill, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job

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Job Description

Description


Summary: Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Works collaboratively to ensure the accuracy and completeness of scheduled procedures and appointments.

This full-time will work for UNC Dermatology and Skin Cancer Center. The selected candidate will work primarily in the call center but eventually transfer to the Patient Access Center in Chapel Hill. This position requires someone who can work in a fast-paced environment and provide excellent customer service to our patients. Our call center provides support for several off-site clinics in Southern Village, Hillsborough, and, Raleigh.

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities:

1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards.

2. Ensures and verifies key patient information (insurance verification, patient, and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

3. Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicate cancellations to the providers as necessary.

4. Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.

5. Answers telephones, direct calls, and takes and delivers messages in Epic.

6. Enhances co-worker satisfaction by being self-motivated, a positive communicator, a team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.

7. Effectively precepts new co-workers as assigned.

8. Message and respond to patient messages in the two-way texting platform.

9. Answers clinic and provider in-basket messages

10. Work clinic cancellation, no show, recall worklists

11. Other admin work as needed

12. Be willing to travel to our other location if needed.


Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● One (1) year of clerical or administrative experience.
● If Bachelor's degree, no years of experience is required
● If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation


Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNCH Dermatology-Southern Village

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.50 - $24.63 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC: Chapel Hill

Exempt From Overtime: Exempt: No


This is a State position employed by UNC Health Care System.


Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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