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Quality & Organizational Excellence Analyst - UNCPN Administration Staff

Job ID: 133252
Location: Raleigh, NC
Facility/Division: UNC Physicians Network
Status: Full Time
Shift: Day Job

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Are you an LPN or RN interested in providing support to clinical teammates in providers during onboarding and Go-Lives? We are looking for a dynamic teammate with Epic experience and that is willing to learn in this new role! 

Summary:
Provides quality and organizational excellence through support of process improvement initiatives. Performs in-depth problem solving, independent decision-making and coordination of quality programs. Utilizes quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.


Responsibilities:
1. Provides quality and organizational excellence through support of process improvement initiatives. Performs in-depth problem solving, independent decision-making and coordination of quality programs. Utilizes quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.
2. Customer Service-Demonstrates customer service qualities that instill confidence. Mentors others on how to provide the highest level of customer service. Effectively follows up and closes all issues assigned or identifies issues to management with recommendations on how to proceed.
3. Measurement & Analysis-Holds regular discussions with leaders to understand processes and conduct improvement projects. Functions as a coach/consultant to assist departments in defining, measuring and analyzing problems. Understands TJC and related accreditation initiatives. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Advanced analytic skills with the ability to define the analytic need, and integrate, interpret, and report findings.
4. Problem Solving & Implementation-Handles multi-department design and implementation conflicts and work to resolution. Ensures that user departments have provided input and have sense of ownership for final solution. Implements decisions and spreads best practice. Responsible for spread and adoption of initiatives.
5. Project Management-Provides project leadership, direction, coaching and facilitation across multiple departments. Capable of leading projects to successful completion. Identifies and resolves project issues involving resource constraints, project delays, and conflicts through effective communications and negotiations with project and executive sponsors. Manages project resources to ensure fiscal responsibility. Key participant in ?operations? committees.
6. Tools, Methodologies & Technologies-Develops and implements solutions using most appropriate tools, methodologies and technologies (TM&T). Proficient in the TM&T and how to apply them for business benefit. Mentors others in learning how to effectively use and apply TM&T.

Description of Job Responsibilities 

Work with the clinics to ensure documentation is being captured in the correct fields during their rooming process workflow. Assisting with Epic workflow assessments, issues, and resolutions leveraging appropriate system resources to improve both operational, provider and clinical staff efficiencies. 

QI Methodologies- Assist clinics on QI methodologies and work toward gap closure utilizing Epic system resources. 

Epic Knowledge/Coordination- Comfortable using Epic in a variety of roles in the Ambulatory environment (front desk, clinical, and provider). Work with clinics to ensure prime optimization through various Epic tools; Reports, Close the Loop, SmartPhrases/Lists, building Templates, assisting Providers in Epic and their workflow to achieve optimization and efficiency. 

Project Management-Provides project leadership, direction, consultative services, support and facilitation across multiple departments using system tools such as Signal, Workflow Validator, and Tableau. Capable of leading projects to successful completion. Identifies and resolves project issues involving resource constraints, project delays, and conflicts through effective communications and negotiations with project and executive sponsors. Manages project resources to ensure fiscal responsibility. Key reporting to Manager of Clinical Growth. 


Other Information

Education Requirements:

● Bachelor's degree in an appropriate discipline (or health care licensure).
Licensure/Certification Requirements:
● No licensure or certification required.
● Health care licensure is required if absence of a Bachelor's degree.
Professional Experience Requirements:
● If a Bachelor's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If an Associates Degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If a health care licensure: Prior experience leading advanced process improvement and quality initiatives.
Knowledge/Skills/and Abilities Requirements:

General clinical workflow knowledge, comfortable working in Epic in various roles (front desk, clinical, and provider). Must possess strong Microsoft skills to include, but not limited to Word, PowerPoint, Outlook, Excel.


Job Details

Legal Employer: NCHEALTH

Entity: UNC Physicians Network

Organization Unit: UNCPN Administration Staff

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $27.89 - $40.09 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.


Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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