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Social Worker (MSW)

Job ID: 136798
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

A Social Worker - Ambulatory is an integral member of the healthcare team, providing comprehensive support and services to patients and their families. They play a vital role in promoting mental, emotional, and social well-being. The Clinical Social Worker is responsible for a range of duties, including conducting assessments, developing patient-centered care plans, facilitating resources, monitoring progress and evaluation, advocating for patients, actively listening to their concerns, respecting individuality, and building trust. This position must practice under appropriate supervision as defined by the North Carolina Social Work Certification and Licensure Board.

1. Assessments: Conduct comprehensive biopsychosocial assessments to evaluate patient needs and identify any barriers to their overall functioning. This includes assessing their support systems, coping mechanisms, mental health conditions, and psychosocial factors.
2. Patient-Centered Care Plans: Collaborate with the healthcare team and the patient to develop individualized care plans that address their unique needs, goals, and preferences. These plans should integrate medical, psychological, and social aspects of care to ensure a holistic approach. Plans should facilitate optimal patient care transitions to avoid unnecessary hospitalizations or emergency department utilization.
3. Resource Facilitation: Connect patients and their families with community resources, mental health services, support groups, and other relevant programs. This includes assisting with referrals for psychiatric evaluations, medication management, and coordinating care with other providers.
4. Documentation and Billing for Services: Accurately document and bill for services rendered in compliance with insurance and regulatory requirements.
5. Crises Management: Identify possible or actual patient/family crises, provide crisis intervention and emotional support, and creates and facilitates effective plans for resolution.
6. Progress Monitoring & Evaluation: Continuously monitor and evaluate the progress of patients' care plans to assess their response to interventions, measure outcomes, and make necessary adjustments. Collaborate with the healthcare team to ensure appropriate follow-up and continuity of care.
7. Advocacy: Advocate for patients' needs within the healthcare system and the community. This involves ensuring access to appropriate treatment, facilitating communication between patients and their healthcare team, and addressing any barriers or concerns that may impact the patient's well-being.
8. Active Listening: Engage in active listening to understand patients' experiences, concerns, and emotions. Provide a safe and non-judgmental space for patients to express themselves, and offer empathy, validation, and support.
9. Respect for Individuality: Recognize and respect the unique values, beliefs, and cultural backgrounds of each patient. Tailor interventions and support to align with their individual needs and preferences, taking into account their cultural, social, and spiritual backgrounds.
10. Building Trust: Build trust-based relationships with patients and their families by demonstrating empathy, confidentiality, and professionalism. Foster open communication, collaboration, and a therapeutic alliance.
11. Actively participates in meetings, problem solving, goal setting, quality improvement and patient satisfaction initiatives.

Other Information

Other information:
Education Requirements:
● Master's Degree in Social Work or related field
Licensure/Certification Requirements:
● Teammates transitioned into this job code on or before July 1, 2024 are exempt from the LCSW requirement
Professional Experience Requirements:
● No previous experience required.
Knowledge/Skills/and Abilities Requirements:
● Knowledge of mental health conditions, diagnostic criteria, and evidence-based treatment modalities
Ability to collaborate effectively as part of an interdisciplinary team
Empathy, compassion, and cultural sensitivity
Ability to maintain confidentiality and adhere to ethical guidelines

New job description that came from the system wide Care Management Job Consolidation Project

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Kidney Pre Transplant Program 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC: Chapel Hill

Exempt From Overtime: Exempt: Yes

Work Assignment Type: Hybrid

Salary Range: $27.89-$40.09 (Hiring Range)

Pay offers are determined by experience and internal equity

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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