*Important Notice:

Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

Current teammates of UNC Health looking to apply for a position outside of their current payroll entity, please close this notice and continue your job search and application as an external applicant. Please be sure to use your personal email address and not your UNC Health email address.
Current teammates of UNC Health looking to apply for a position within their current payroll entity, please apply as an internal applicant through Employee Self Service. Teammates applying internally, please be sure to have your teammate ID and UNC Health email address availble.

Discovery Teammate Referral Program:

**This referral program is applicable to teammates within UNC Health's core facilities and divisions. This includes UNC Health Caldwell, UNC Health Chatham, UNC Health Alliance, UNC Hospitals (UNC Medical Center, UNC Hillsborough, and UNC Faculty Physicians), UNC Health Johnston, UNC Physicians Network, UNC Health Rex, UNC Rex Holly Springs, UNC Health Rockingham, and Shared Services.**

Current teammates, looking to refer someone? Check out our Teammate Referral Program to earn extra cash!

Current teammates, please ensure that you submit your candidate in our system, before they apply. For teammate referral guidelines and eligibility, click here.

/ Job Search / Case Management Assistant

Case Management Assistant

Job ID: 141901
Location: Kinston, NC
Facility/Division: UNC Lenoir Health Care
Status: Full Time
Shift: Day Job

Apply Now >

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Case Management Assistant, under the direction of the Director of Case Management assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

Responsibilities:

Patients/Families, Hospital staff, Medical Staff, Community agencies, and Insurance Companies are served by conducting interpersonal relationships in a manner that projects a positive image of the department and hospital. All contacts with customers are friendly, helpful and courteous.

Other information:
EDUCATION

High School diploma or equivalent required.

EXPERIENCE

2-3 years of secretarial or administrative assistant experience preferred. Prior experience in a hospital or related setting preferred. Advanced education beyond high school preferred in business or healthcare related field.

LICENSURE/REGISTRATION/CERTIFICATION

None

OTHER SKILLS AND QUALIFICATIONS

Medical terminology knowledge coursework or experience preferred.
Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands.
Excellent interpersonal communication, including conflict resolution, problem solving and negotiation skills.
Strong organizational and time management skills.
Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients and their families.
Demonstrates the knowledge and skills necessary to communicate with third party payers to obtain authorization for the appropriate treatment.
Must be proficient in required competencies upon completion of orientation and maintain annual departmental competency requirements.
Ability to work collaboratively regardless of social, economic and cultural backgrounds.
Office skills including use of a PC, fax machine, copy machine, printer, multi-line phones.
Microsoft office knowledge and competencies.

WORK ENVIRONMENT

PHYSICAL REQUIREMENTS

Standing, walking, sitting, reaching, talking, seeing, hearing, tasting, smelling, carrying, pushing, lifting and moving.

Job Details

Legal Employer: Lenoir Health

Entity: UNC Lenoir Health Care

Organization Unit: Care Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: LENOIR MEM

Exempt From Overtime: Exempt: No

Diversity Statement

UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

UNC Health supports your right to work. View the Right of Work Statement (English) or Right of Work Statement (Spanish).

View the KNOW YOUR RIGHTS (English) or the KNOW YOUR RIGHTS (Spanish)posters.

View the PAY TRANSPARENCY (English) or the PAY TRANSPARENCY (Spanish)Nondiscrimination provision posters.

View the Federal Workplace poster. View our EEO/AA Policy Statement.